CubeSmart Self Storage - Washington - 1850 New York Ave NE

Edited

I inadvertently checked off "No" for recommending but I WOULD actually recommend to others. I would just inform them of the mouse droppings I witnessed (with my video) and have them make their own decision. I must say overall the staff is AMAZING!!!

Part 2 of Review

file:///var/mobile/Library/SMS/Attachments/da/10/08DAE478-9E5E-4F59-9E66-90C4477EFAB3/IMG_4268.mov (Tried to attached video- hopefully it will open)

Mouse droppings need to be corrected first...

We needed a last-minute storage solution near Howard University, and this facility worked out well for our needs. The unit was the perfect size for a couch, kitchen items, and bedroom belongings (without bedroom furniture). When we first arrived, there were mouse droppings in the area, but thankfully the staff was still on-site. We went to the front desk, and a staff member immediately came to clean the area. She was also very helpful and suggested using moth balls in the unit and avoiding storing food items. Throughout the planning process, the staff was responsive and helpful, and the facility itself seemed secure. Overall, despite the initial issue, the customer service and convenience made for a positive experience.

Friendly staff

Staff was helpful and also the place was easy to find

Easy and smooth

The people at the location are helpful

Great Facility with Good Drop-Off and Pickup Under Cover

Most units require elevator access, but the elevator is pretty big.

Good Place for Occasional Access

The location on NY Ave. NE can be very frustrating to get into and out of, so if you need daily access, it might not be best for you. But it's convenient for weekend and evening use, for sure.

Clean, Easy, Efficient

I've used this facility on three separate occasions and have always enjoyed my experience. The check-in / registration process was extremely efficient and easy to follow. If you need to speak with the office staff, they are very friendly and helpful. I've always found the pricing to be very reasonable and inexpensive for what you get.

Nice Customer Service

Very Clean and Good Customer Service.

Perfect storage spot

Perfect storage spot, easy to access

Easy move in process, but hidden fees made the process uncomfortable.

Initially I saw this 5x5 storage unit up for $60 a month, which seemed reasonable as it was on the outskirts of the city and less expensive than other units within the city. However the checkout process on the day before move in revealed the true price of $126 after administrative fees, mandatory protection plan, and a padlock purchase. This was difficult for me, since I had no other options by the time I actually paid for the unit. The actual move in process was simple and the instructions were easy to follow. The unit was clean, accessible, and the space was exactly as advertised. The unit also seemed to have reliable security systems. Overall I would recommend this storage unit IF you are okay with the pricing and fees.

very good and nice

clean and good customer service

Reliable service

You get what you expect for this kind of service.

Customer Focused

They dealt promptly and professionally with an unforeseen circumstance that impacted my move in.

All around, good customer service!!

Great service and space for my belongings!!

It was all right

The customer service jive throw me off

The best thing ever

The space is good and convenient

Very good

Very pleased with the experience

Awful customer service

The facility is conveniently located and priced around the same amount as other places. It's clean enough but the one star review is based on the unprofessional treatment I received from the manager, Shantell, of the store when I went to secure my storage rental on move in day. I had never experienced anything like this before in my life and had I not had a rented truck (with a deadline I couldn't extend) with my belongings already with me I would not have rented at this facility. For full disclosure, I did file a complaint with Cube Smart and the District Manager called me and apologized for my experience and said he would "address it with the manager of the store" and for me to call him should I have any additional issues. For the price and the plethora of other storage facilities available, I would not recommend this place because of the disrespect you may experience when trying to pay for your unit or resolve any other problems.

Smooth and enjoyable move in experience

Smooth and enjoyable move in experience. Customer service was great and it was a very smooth process.