Public Storage - Kansas City - 6650 Troost Ave

It was a safe and clean environment.

It was a safe and clean environment.

Really easy set up service online

I had a great experience I paid with card online I decided to move in early and was able to do it with a little miscommunication worked out immediately customer service totally awesome

I like

It would be a whole lot better if they had a system for the pulling parking because sometimes you get caught in the middle and have to wait for other people to finish at their storage unit in order to get out other than that I give it a six star

Can’t beat it

The facility is a little rough to get in and out of as a few people have mentioned but the staff has always been super helpful and accommodating. Elevator, easy access, covered drive-thru load in area. You can’t beat the price.

Excellent stores experience excellent storage location

All of the staff was very knowledgeable professional and Pleasant to work with

The prices are lower than shabby storage places

I called so many places and this was the place that really helped me out and to see that I was going to be not charged as much as most places and that it's nice storage place

Overhead door broke

A real PITA to get in. The overhead door doesn’t work and the access doesn’t work at the other door. Another customer told me the door had been out of service for a month. Of course this was not disclosed when I signed up on line and the text responses said they couldn’t do anything and my phone call went unreturned.

DISASTER

My code to get in didn't work and I tried calling customer service and I could not get to a live person and this was my first time there. The door to pull u haul in was broken and there were no instructions on how to get in. We had to go in the wrong way to get in and had to ask for people to let us out because the code didn't work, my first impression of this place can be summed up into one word, DISASTER.

"Customers don't drive so good" and "it sometimes happens in winter"

I tried to move on my scheduled date, which was a Saturday. I did all the paper work online, so I thought I could roll right in. No such luck. I had to wait (and wait, and WAIT) on a front desk employee to show up. Eventually I met an employee, and I got a code for the garage doors. The employee also warned me that one of the garage doors is out of order, so everyone was using the same door for two way traffic and "customers don't drive so good". More on that below. The code for the garage door didn't work. I had go back to the employee, who didn't want to deal with me because he had to "cut locks off doors", but he eventually let me into the facility using his code. His excuse for my non-functional code was "it sometimes happens in the winter." It's July, and we are not in South America. The entrance bay was a mess. There was trash everywhere, but no trash cans. I found an open bag of rat poison in the storage locker, is that normal? I did eventually get my stuff moved in, and then it was time to leave. Guess what? I learned that the driving skills of the customers aren't bad. Everyone did a good job of communicating with each other while making 32 point turns around two narrow traffic lanes, and another customer used her code to let me out. My greatest worry is that I will never have a working code for the garage doors, and I guess that's how public storage makes it's money; they keep your stuff locked up forever and you will never see it again because its always winter and the gate codes don't work!

It was a maze

First time renting a storage unit and didn’t expect to be running around for 5 mins trying to find my locker. And once I did it was fine moving all my stuff in!

Owner

Everything was great except the garage door was broke so everyone had to pull in the exit. Made it difficult for us to leave as we had a massive truck with a very long trailer and had to wait for several people to leave so we could leave when done. I understand stuff happens so it wasn't a deal breaker and was just a minor nuisance.

New clean facility and excellent customer service

Doris helped me get checked into my unit and was very helpful and friendly. She walked me through the process and ensured everything went smoothly and quickly. The facility is conveniently located, very clean and in great condition. Would recommend.

It was very easy and simple to reserve.

Thank you for your prompt service and the customer service was excellent рџ‘Ќ

Great customer service but timely check in

Hard to reach someone in the office majority of the time.

Great place

Really great faculty. Customer service was excellent.

Easy and smooth

Super clean and easy to navigate. Highly recommend

Great storage location and very clean

Just rented a storage unit at this location and it is very clean and secure! Love the safety measures in place at this location and ira access to the area which traditionally had very few storage options. The office was super clean too! I do wish they had some carts large enough to fit a mattres or sofa length item on becaue without a large cart, attempting to move those items is far more complicated.

PRICE, LOCATION, EASE OF ACCESS

CLEAN, NICE AND ROOMY, JUST WHAT I NEEDED, WHEN I NEEDED IT.

Great location

Great place. Great location for my business. Clean storage and good security.

Excellent Facility, Wonderful Location

The facility at 6650 Troost Avenue, Kansas City, MO., is tip top. It is clean, affordable and conveniently located. The staff and Management are fantastic. I was especially impressed with Erica. Our encounter was professional, informative and pleasant. She is an excellent representative of your fine establishment.