The Lock Up Self Storage - Northbrook

Prompt call back after online reservation.

Stellar everything. Didn't have to initial and sign multiple agreements.

Good service and installation

Good attention of personnel in the office, clean and organized facility

Very good so far

I’ve been using the facility for less than a week, so everything looks good for me

Great Place

It was very easy to locate and the worker was very polite. The place was clean and I was totally satisfied.

Easy place for me

All good, check in was quick, place was clean and easy for me, outdoor locker was quick and easy for me to unload. Great place

Deceiving employee: I felt like I got the runaround

They charged me for two months when I was only in for one month: We rented a climate-controlled storage space. There were no problems with the facility. However, their payment system is super confusing, in my opinion, by design. They want you to think you are paying a certain amount when that amount is actually a couple hundred dollars greater. On our lease agreement, it said the monthly rent was $269. If you start your lease in the middle of the month, lets say June 21, and leave July 21, you would think that they charge you for just one month. We had to pay $394 up front and said we would get a credit for the difference. I only got $10 back. They actually charge you for two months even if you are only there for 30 days. Why? I have no idea! The guy in charge explained it to us multiple times and it still made no sense. I totally felt like I got the runaround! I would not recommend this company for storage. Look elsewhere first for a business with more honest and transparent services.

Perfect!

Perfect location! Great prices! What more can you ask for