Public Storage - Bolingbrook - 200 Brook Court

So far so good

So far so good. I wish operating hours were past 9pm. I also wish prices were lower or guaranteed to be lower, for example if paying for 3, 6, 9, or 12 months at a time, a 5-20% reduction in price could be made.

I didn't give it a 5 star Review...

I didn't give it a 5 star Review because I think fees are too high $$$

Awesome Public Storage

The Public Storage at 200 Bolingbrook dr. in Bolingbrook is perfect. Monica was very informative and courteous. She helped us get everything set up in no time. She took the time out to show us our storage, and explain how the whole process works. Will definitely use again in the future.

Great Customer Service

Monica was a dream to work with. She made our experience an easy one.

Unit was very clean

Unit was very clean

Craig was very helpful with my decision

Craig was very helpful with my decision

I was very please with the online and in person service...

I was very please with the online reservation process, the follow up call from Laura with minutes of the online confirmation, then the polite and efficient handling of the paperwork and walk through with Lisa and Shea. I came to P.S. because of a friend who highly recommended the Glendale Heights location. I will do the same for anyone asking about a storage location. Thank you all for your friendly, courteous, and professional service. Jim

Craig was very professional

Craig was very professional and explained everything that I needed to know about renting out my storage unit. Craig and the new computer paperless system made my experience very easy and stress less.

Very helpful explained everything I ...

Very helpful explained everything I needed to know

The property and the staff are great, my unit seemed to stay dry, so no water intrusion in the nearly two year stay. There was however evidence of rodent intrusion, which perhaps should be expected. But...beware, I was only at check-in informed of the mandatory $11.00 insurance charge added to the monthly rental rate, and the one time lock purchase charge. Real issue to be aware of is the company policy of raising the monthly rental rate (with no prior notice) In. my case, from $133.00 to $217.00 in just under two years, plus the $11.00 insurance. The company policy of increasing the monthly rate drove me out, I likely, would have just kept my items stored in spite of having space at home. so now Public Storage will get $0.00 per month from me. Again, staff and property were great, Public Storage the company I rate negatively.

1st time storage renter. John clearly and concisely explained the rental process, he was very professional and knowledgeable. I even commented that I wished that all of my employees were like John. Great customer service. Thank you

Craig was very courteous he walked me through the storage area so that I was able to locate the isle that my storage was in. Thanks to him I wish more people treated their customers the same as Craig did. A satisfied customer. Mary (Smith) Williams..

Public storage was great! Move-in process went smooth. My belongings were safe and well protected. The move-out process went well and fast, thank you Craig! If I need to, I will use public storage again.

Traci was excellent!She ensured me of ...

Traci was excellent!She ensured me of the safety of my stored items as well ad how to properly access the unit when necessary. I was very impressed with theevelnof professionalism and excellent customer service provided.

Great Customer Service - They make it all simple as they guide you through the process.

From customer service to safety and cleanliness they are top notch

Good Service

Public storage was immediately access when I needed urgent storage. The customers service was amazing and very polite.

Great service

I was happy to be able to reserve my space on line. Then when I arrived the person who helped with the agreement and showed me the space( I forgot her name sorry) was very helpful. She had me signed up and on my way very quickly and answered all my questions.

Great service but..

#1 I think you guys should prorate the monthly rent, at least up till the 15th of the month. Having to pay for an entire month after the 6th is crazy. #2 you should have a rest room or Porta potty available at the facility the during the hours that the facility has access. I was moving at 8am and could not get access to the rest room until 930 when someone opened the office.

Average

I think when you have good customers that pay on time every month you should treat them better and not raise the rent so fast (and at smaller increments). What happened to the first month at $1.00??? That set Public Storage apart from the other storage places. This time I only received 50% off the first month. I store a car at this location as many others do, so moving out is easy. I can understand those that store boxes will just pay the increases because it's not easy for them to move out.