Public Storage - Arlington Heights - 20 E University Drive

The key pads are hard to reach.

It’s a very large facility. The map was inaccurate to the storage location. It should have directed me to a different elevator which was closer to my unit.

Clean facility with a lot of options

The facility seems nice and that it has many storage unit size options.

Moving. Needed storage. Facility very convenient and priced fair.

Convenient. Available. Price fair. Helpful at check in.

Clean, bright, contactless set up

Easy sign-up, contactless setup

Very Friendly

Very Friendly and was done in about 20 minutes

I was not told that the door and hall...

I was not told that the door and hall were smaller than the roll up doors,making it more challenging to move furniture into it. did i even have a option?

Rob was extremely helpful without being...

Rob was extremely helpful without being disingenuous or overbearing. I felt informed but not overwhelmed. I would definitely recommend this location.

Professional and well informed

Professional and well informed

Desk manager was friendly

Desk manager was friendly, explained units available, showed me one in my size. It had a recent squirrel issue and the manager was not sure it was totally ready. He showed me another that was just fine.

Paula was very helpful from showing me...

Paula was very helpful from showing me the unit and then the next day checking me in and answering any questions.

Helpful staff and a clean

Helpful staff and a clean, well maintained facility.

On day two the elevator to second foor...

On day two the elevator to second foor not working for three days. Carrying the boxes up the slippery stairs was exhausting. Not a good experience.

Aden is AWESOME!!!!!

Aden is AWESOME!!!!!! She is friendly, respectful, helpful and through. She answered every question and concern. Contact me to inquire abt my lock not being on my unit. I am so grateful for her going above and beyond in her job duties. I have and will recommend her public storage location to everyone I know and talk to. I talk a lot (laughing)

There was a mix up in the reservation all is good

There was a mix up in the reservation, but it was resolved quickly. Great customer service Arlington Hts., IL 60004

I am so disappointed in the payment and...

I am so disappointed in the payment and response system. I could not log into to view my account --I tried to enter the contact information and I never received a response. I assumed that I was set up for automatic bill pay but when I was not I was charged an additional ten dollars for paying by phone. Than I decided to call and have my account information straightened out and the account operator told me that there was a different four digit number associated with my account. My drivers was copied when I was there, so I do not know what the issue was--my husband had an account years ago, but that contract was terminated, so I do not know if it was his. All I know now is that they have not fixed my online user login, the four digit code with my reservation is wrong and I was charged 10 dollars extra because this was not fixed.

Kelly is the best!

Kelly the property manager is 110% customer service oriented!! She was friendly, fast, and helpful!! She met and exceeded my needs. Definitely my best experience at a storage facility!! A++++

Descent place got an incredible deal by reserving a unit online!!! Place has well kept amenities such as working keypad gate nice big elevator and plenty of unit types to choose from. The only thing better than the convenience is the help from Kathy! She was very helpful and offered me great advice about storing my items and explaining every detail from entering and exiting to signing the lease and insurance paperwork. Thanks Kathy I'm very comfortable with my storage choice!!

Hi it was my first time dealing with storage and when i was at the facility I was well greated by David and he help me understand all the details regarding renting a storage. He also helped me by providing valuable advice regarding packing and packing material.

Quick easy and efficient! Kathy was super helpful with getting out storage setup. Great service.

Kathy and David are so personable and so nice to talk to. She's an asset to the company, always delightful with a smile on her face, and willing to help. I've resided here for ten years and Kathy has been great during my entire stay.