Public Storage - Chicago - 1414 S Wabash Ave

Overall good experience, don't expect your reservation to be 100% accurate

Overall I had a good experience with this facility. The only thing where I was initially disappointed - I reserved a 1st floor unit about a month in advance, but on my move-in day was told there were no first floor units available because they function on a first-come first-serve basis for unit availability. The main reason I wanted first floor was just for ease of moving and access when I need something later, but moving was super easy as they provide big carts to use and have elevators, and the units are easy to navigate for the most part. I also got a cheaper price because first floor units are more expensive, so overall it wasn't the end of the world and I am saving some money, I just wish somewhere along the line I had been informed that just because I reserved a 1st floor unit didn't guarantee me one. Or maybe it was somewhere, but definitely not anywhere obvious because I reviewed all my paperwork closely and never caught it. Either way, I was pleased overall.

The staff was not only knowledgeable...

The staff was not only knowledgeable but they were so kind and helpful. They took the time with me as a customer and they were swamped and helped me with everything. They were awesome!!!!

Best service EVER!!!

Best service EVER!!!

Maurice was very helpful. We both joked that my dad's name Cousins names is maurice.!. He deserves a pay raise

Maurice was so helpful and thorough during my meeting. I was late but he was more than happy to accommodate me. he even found a unit for me that I was happy with! I recommend this facility to anyone looking to store their items!

Margaret is literally the best!!!! Helped us with paperwork and made our transition to the storage unit with our furniture so much smoother! Maurice made sure the moving company moved the furniture in the storage in one piece! Amassing staff all around and extremely helpful in the process! Shoutout to Margaret and Maurice for the being the BEST ever!!!

Maurice thanks for your help with my locker. Under pressure you took charge of the situation insured my items were safe. Thanks more for your professionalism.

Great experience

Great experience

LOCKED IN CALL 1800 688 8057

LOCKED IN CALL 1800 688 8057

Great service.

Good prices. They recommended the perfect size when I called. Once I arrived to the South Loop location, I received exemplary service. Would definitely use them again.

i prefer 6-11PM hours at the storage place, don't understand why not!

the people in the office were professional and efficient and polite. I have no complaints about their work. as I said 9PM closing is too early and an inconvenience not just to me but lots of others I suspect. i prefer 6-11PM hours at the storage place,

I have good experience with public storage

The location is very convenient for us. The staff was courteous. They have different size options and they can help you to find what size is good to you.

Great

Friendly customer service rep, ready to help, and always there when I need them. The price is right for what I need.

fantastic

We chose Public Storage because it is a popular/known brand. The secondary reason for choosing Public Storage is because of location, location, location!!! The location that we chose is less than 4 miles from our home. I cannot say enough about the warm greeting and knowledgeable service that we received from Kathy. After the facility tour and briefing/orientation, we had no questions and we immediately became renters. Should we have questions in the future, we will not hesitate to call Kathy.

Have used Public Storage in both AZ and IL, very satisfied with the service provided

Convenient locations nationwide at the reasonable prices,