Extra Space Storage - 3407 - Lombard - Saint Charles Rd

Unhappy with the price but otherwise it's good

I got an offer of a "new customer" rental rate through SpareFoot but the ESS employee said she couldn't give it to me because I already had a couple of units there. She maintained that she couldn't help me get the lower rate. So that was a disappointment, but my new larger unit meets my needs. My old units were closet size. The rent on both has steadily climbed since I moved into each one. This new unit is equal to the two combined. I moved everything out of the old units and into my new one, cancelled the old units' rental, and I can keep my stuff at the same place (saving me from having to rent a moving truck or a van) at less than half of what I was paying for the two old smaller units. The facility is clean, a little dark due to the energy saving lights it uses. It's colder inside than I remember it being when another storage company owned it years ago. The lights in the halls are on motion sensors, so they stay off until someone walks by; but even when on, they're not very bright. The building now has free guest wifi, which wasn't there with the other company. You can use the ESS app and Bluetooth to open the outside doors and operate the elevator, or just use the old-fashioned method of punching your code into the keypad. One continuing disappointment is that the onsite bathroom is kept locked "so that people don't do drugs in it". You can get into the bathroom during office hours, but after hours you have to hold it or walk to the restaurant a few hundred feet down the block to use their bathroom.

Clean and convenient

I had an easy move in and the staff was very informative and helpful.

The best value on the market as low as $20.

Quite busy at times but completely understandable as it has the best prices for units in the area.

Clean and friendly!

This place is clean, new looking, and easy access. Employees were friendly and helpful! We had just been to another storage unit and we really didnﾃ｢竄ｬ邃｢t like it, which made coming here a great choice.