Public Storage - Norcross - 5010 Jimmy Carter Blvd

Excellent service

Super clean and excellent service and great space to access storage.

Excellent customer service from Mrs. Glenn

Mrs. Glenn was very helpful and nice. She called me to confirm when I was coming in to complete my reservation. She completed my reservation and paperwork in less then 30 minutes. And made sure I understood all of the rules and regulations of the contract. Thank you again Mrs. Glenn for your excellent customer service.

Nice and Organised

Good security like it

I wasn't expecting nor had I planned on...

I wasn't expecting nor had I planned on the rates going up after moving in. Also Insurance on the space wasn't mentioned until I was filling out paperwork to move in. Another thing is having to buy a lock instead of using my own. It'd be nice if these things were mentioned in your ads before finding out afterwards.

Great on the personal help

Great on the personal help. Not so great on the locking mechanism needing new cap bolts. Also power and lights are only on at night (Photo cell activated) and it is very dark in parts of a full unit during the day. I have only answered excellent as the personal there were very fast and friendly.

Maya has the best customer service ever

The lady at this public storage are the most amazing ladies ever.

I just rented a space @ this location and I love the customer service. The young lady named Iris was so nice, very informative and knowledgeable of the information given. She was very sweet and helpful. The space is clean easy access and looks very safe. Definitely would recommend renting a space @ this location.

Very helpful

The person who help me was very nice and explain me the everything and guide

Called the 800 number (National office) on a Friday to get a unit for the next day. Dan at the National office told me that there was a unit available. When I got there, Maya took the time to ask the correct questions about the amount of rooms & stuff I have and then more importantly LISTENED to what I said. Maya was very helpful. Turned out that there was no unit large enough for my stuff at her location so she looked for vacancies at nearby facilities. Maya was extremely pleasant and very helpful. Even though I didn't rent from Maya, I couldn't have asked for a more satisfactory customer experience. Tawana was also very friendly.

Great staff!

My reservation was simple. Both Maya and Lisa were very helpful. They stood at the gate with me to make sure my gate code worked. I appreciated that!

Excellent Service and Customer Care

The property managers at public storage are supreme at their job.They are awesome customer care providers.The property manager at one location,took the time and care to find me a lower rate at another location.That is awesome customer care.All IS Well.I am a customer for Life.Keep up the excellent work..