Public Storage - Sandy Springs - 4654 Roswell Rd

Just ok

Didn't have my code, called and the woman I spoke with said to read my email with the code and then I could take the lock out of the storage unit and take it to the office to get a refund since i had my own lock. called back once I realized I have no code and can't get in. It was 5 PM and the new person I spoke with said if I wanted to move in a day early (it was actually just a few hours early) I would have to drive to the other facility and resign my lease, which made very little sense to me considering it was only a few hours before the facility would no longer be accessible. Then I had to get on with customer service again to figure out when I get my code because the facility is open at 6 AM and i needed to get there early and move my things in...then of course I didn't get my code until 645am after the customer service agent assured me I would receive my code prior to the facilities opening hours (which is 6am) then to top it all off the app wasn't working to open the door! Feel like I'm starting to regret this. Not sure how much longer I will stay with Public Storage too much runaround for a one day move-in.

Courteous and efficient Service...

Courteous and efficient Service personnel , the unit was well-lit and clean and climate controlled....Entrance keypad looked "worn and torn", but was told it was being replaced in near future.

great

Best experience

Love this place! Definitely feel comfortable with all of my belongings being stored here. Great customer service from Ms Tiwauna. Would highly reccommend to anyone.

Best customer experience ever! Tiwauna made my mom and me feel very special. She was thorough and explained everything clearly, but was also so friendly. I've also been a customer here for several years. The building is always spotless.

The service was incredible...fast & informative. Tiwauna was very sweet and made the rental process. seemless! Great lady!

Tiwauna helped take care of all of my needs made sure I felt comfortable with moving my stuff in. Very friendly staff ! Clean location, too.

I have been a customer here for 3yrs, and I cannot say enough about the staff. The always go above and beyond to help me, especially if I have unexpected shipments. The location is extremely clean and safe. I have dealt with many different storage facilities in the past 10yrs, and Public Storage Sandy Springs is by far the best!

Great safe storage

My wife wanted a place to organize our stuff and feel safe. This is it!!!

Exceptional

Kind, professional and proficient set up and inspection of facility. Making an easier process of a difficult move.

Best Manage and Customer Service in Big Move

Facility also very clean and secure|!

Content

The public storage I leased with is very clean and the staff member was approachable and friendly. I was upgraded with no change to a larger unit that would be more suitable for my belongings. However, at night the lights are shut off in the hallways that makes it extremely difficult to maneuver; additionally I received my second months bill only two days after I got the unit which was very surprising.