Public Storage - Lithonia - 5260 Minola Drive

Professional Friendly Service

I had the pleasure of working with the professionals at the Lithonia location. The service was very professional and friendly. They answered all my questions and took care of my storage needs. I would recommend the storage facility to any with storage needs. The facility is clean and secure. Thank you ladies.

Off to a Great Start

Efficient, knowledgeable, courteous, very pleasant manager on site in Britt. The premises were very clean. We're off to a great start.

Britt was fantastic

Britt was fantastic. Explained the process to my satisfaction

Very clean storage facility

Very clean storage facility. Security and lighting. Britt was very helpful. Easy access to I 20.

Clean area nice staff

Clean area nice staff

They move fast and is very professional

They move fast and is very professional

Minola's customer service is so awesome. Ebony and Britt are amazing. They were very helpful, the energy is good and it was definitely a pleasure. Thanks ladies.

The customer service from Britt at this Panola Road location is absolutely nothing short of excellent! It's rare to find businesses that treat you with care and that what I can say about Public Storage Panola.

The only thing is. It's not fair that you'll get locked in, if you're there after 9 pm.

Britt and Ebony are awesome. Great energy , great customer service. I recommend for all your storage needs. Thanks ladies!

Wonderful Experience

I had a very pleasant, professional and wonderful experience.

Great service! Thanks to Britt for the awesome discount. Highly recommend this location for your storage needs.

Customer Service

Customer service is awesome, this is my second time storing my furniture in the Minola Road Public Storage and each time the Customer Service was great.

Unpleasant Moth Ball Odor; Entrance Gate and dumpster door.

I was surprised of the strong smell of moth balls in the climate control building, where my storage unit is located. I believe there are other products that are available for insect/rodent deterrent and prevention. I am concerned about the entrance gate raising and lowering (for access) and malfunctioning and coming down on my vehicle, instead of rolling like back open and rolling closed like the exit gate. The dumpster was locked and door looked severely damaged and not able to be used or safe to use. The customer service was very good (Rhonda) and the overall property was clean.

Climate control

I taught it was climate with central actually ac/ heat and was not so, and the time for access could be a little later than 9:00 pm. I think it should have been 10:00pm due people work schedules.

convenient, courteous, close.

Everything went smoothly, no hassles. The staff was great!

Professionanlism

My husband and I were very pleased with the level of professionalism, concerns and helpfulness of the manager at this store. She waited on us to arrived at the store, even though it was almost closing time, and had patience to show us the units without making us feel rushed. She also follow-up with us to make sure that we were satisfied with the unit. Thanks for having this manager, many could take training from her on how to treat the customers. The whole process was hassle-free and definitely inviting. If in the future we need to rent another storage unit, this will be the one we would use. Such a wonderful experience!!!!!

GREAT TRUSTWORTHY STAFF

The staff is very friendly. I didn't lock my unit correctly one day and Britt even called to inform me.

The customer service is great.

The representative is always courteous , polite and timely.