Storage Rentals of America - Wilmington - 2523 Lamotte Street

Move in was great!

Ray and Renea very helpful and gave positive feedback back on helping move in. Coming from Philadelphia to moving to Wilmington

Excellent pricing!

I initially booked the parking space because the price was excellent, but when I got to the location the customer service was exceptional. More businesses need to have a representative like Zoey. Thank you to Sparefoot Storage for the great deal and thank you Zoey for the wonderful service. It was fast, easy and I was treated like a valued customer.

access hours

One of my inquiries was access to storage unit.Being as this was a last minute move I needed access to said facility 24 hours a day..SPARE FOOT stated referred storage facility had 24 hour access..I made my payment signed lease online and proceeded to bring items to facility only to be told access to units is ONLY during business hours of 930-5:15pm. I am satisfied with customer service with facility, I was extremely inconvenienced. I had to come out of pocket additional fees (transportation /overnight storage) until following business day..

Availability and pricing of your units are excellent and so is staff

I've used the storage facility several times each time the facility has been cleaned quiet no one's been hanging around and the guys that work there are so nice and friendly. They make sure after you see your storage unit you're satisfied to the fullest. Thank you

Efficient, helpful and clean.

The person who checked us in was knowledgeable, friendly efficient and helpful. The facility is clean and the security seems to be good.

Top-notch customer service & a convenient, clean facility

Both of the representatives I worked with--Jesse initially and Marland at the Lamotte Street facility--were exceptional. Marland was professional, helpful, kind and polite to everyone who was in line to pay or check in, and his pleasantness was contagious. He explained everything very clearly and gave me several options in addition to what I had reserved. Sign-in was fast but thorough and he patiently answered my questions. The facility is clean & well-maintained. It's apparent that the overall management and the on-site personnel are proud of the service they provide and dedicated to making personal storage a pleasant experience for their customers. My only suggestion would be to have more signage on the floors directing renters to the units by number, and to the elevators so they are easier to find when leaving. The exit signs led me to stairways that were alarmed and it took a while to find the corridor leading to the elevators.

Affordable and convenient

It kind of shocked me because of the pictures I wasn’t really expecting it to have as much Space I actually had left after actually storing everything I actually came out good and was more than enough which was perfect I’m satisfied with the price and the storage unit

Great Customer Service and Location

I reserved a unit and after I looked at the unit, I decided I needed a larger unit to hold all my furniture and boxes. Marian located a larger unit for me and patiently redid all the paperwork. He is the best and the customer service is outstanding.

Clean and secured

Manager was helpful. Place is clean and secured.

1 month in seems ok

Secure location, seems like the people working there are okay

Storage Move In Experience

I cannot say enough about the Great Experience I had when checking in to rent a storage facility. The representative Marlin was very professional and caring. Marlin went out of his way to help me and make sure I was happy. Great people make a great experience!

Storage Move In Experience

I cannot say enough about the Great Experience I had when checking in to rent a storage facility. The representative Marlin was very professional and caring. Marlin went out of his way to help me and make sure I was happy. Great people make a great experience!

**RENTER BEWARE**

I am leaving a negative review after over a year renting at this location. I have been "evicted" for not able to produce a document that they ALREADY HAD ON FILE while I was driving and within the 48 hours given to me and this is after they mis-handled my payments sent to them via my banks bill payer service. They accepted three and rejected two so the transactions were label suspicious/fraud and I was unable to use my bill payer service for this biller ever again. When I was contacted last week I was made to feel rushed, unwelcome, and nearly yelled at for not able to produce documents while I was driving for their "audit". So I left them.

Nothing to say

Nothing bad to say about this facility.

Nice Facility

Easy to get to and storage loading was effiecient

Great service

This is an awesome place. Love it

Great staff, great price, great location!

Vince was an extremely helpful person throughout my move-in experience. He explained all the paperwork clearly, all the times/days they are open, the ins and outs of the elevator, then guided me to my unit -all with a smile!

Great storage facility

Clean and the process was quick.

The best I ever had in a storage place!!!

I rated everything a 5 !!!! A wonderful experience!!!

Great place for a great price

Everything went smoothly I was able to get an amazing price with a very friendly customer service representative. They made move and easy and convenient, I couldn’t ask for anything else from a storage facility