10 Federal Storage - Riverside Pkwy

Clean, secure and a good value.

Some confusion regarding move-in procedure and the instructions given to me by Sparefoot. After completing the on-line lease I was not given code needed to enter the facility’s gate, and using the QR code posted didn’t work. When I called 10 Federal’s customer help line I was placed on hold for more than 30 minutes. Twice. In 90 degree heat. I left in frustration and tried to contact someone from Sparefoot. Someone finally answered and after explaining the situation, they put me in contact with customer service at 10 Federal. I was then finally texted an entry code and lock code and was told that contrary to Sparefoot’s instructions I did not need to show anyone my I.D. or pay a $5 administration fee. 10 Federal also said that the first two months half off promotion was only for May and June, but after making a fuss, they gave me what was promised by Sparefoot. My impression is that Sparefoot and 10 Federal need to get on the same page. The left hand doesn’t know what the right hand is doing. I finally was able to enter the storage facility and open my lock to my rental unit and was pleased with what I found, but came THIS CLOSE to giving up and cancelling my lease in utter frustration.

Nnice

The gate is hard to get in and out

Great

Kinda hard to get in and out the gate

AAA+++

Friendly staff, competitive pricing, clean and safe facilities.

Got what was needed quickly

Needed a storage unit immediately and got it here with no hassle and quickly

Easiest paperwork and process

It was so easy to sign up and move into the unit. I recommend it for anybody it’s nice and secure facility. You need a code to get in and to get out and they even gave me a free lock 10 out of 10.

I've been renting a 10x10 here for a couple of years & needed more space

I have really been pleased with their customer service. They don't bother me, but when I need them... They're always there. I love the hassle free, anytime access.

Terrible customer service

I needed to talk to someone about the unit I had rented because I realized it didn't have the headroom I needed. I tried online and calling, but was not able to reach anyone. The "chat" feature is terrible also. Unless you want to talk about things you can already find on the website, it can't help you, and it didn't seem like there was a way to get a live human

It's ok

It's okay, my gate code didn't work

Homeless in a hurry

Great storage in a hurry, clean and reliable!

Awesomeness

Great storage place, great view people!

Best deal great people to work with.

Best deal for our needs. Would use them again.

Customer service was very helpful and well informed

When I spoke to a gentleman he was beyond helpful and efficient

潇摯

Good and open. Nice to add the lock too.

Amazing Units

These are the cleanest most secure storage units I have ever seen! The couldn’t believe how easy my move in process was! I am so impressed with the level of security this place has! There’s fencing, a locked gate with a code and I got a lock! I showed a family member who rents storage units in Wisconsin and she was so impressed with how clean and secure this was and how I was paying so little for such an amazing place! I am so grateful for these units!

Very clean

Very nice and clean units very secure

It was fast and easy

Good place and clean...just out of the way

Great facility

Clean secure and convenient we appreciate having this near us.

I had problems with the on line check in but customer service was helpful

I had problems with the on line check in but customer service was able to take care of it. I hope everything was correct, however. I did have to complete the application 4 or 5 times.

Excellent

Online process was quick and easy, the online form went very smothly no complications with filling it out and e-signing the document was easy to read and understand wat you are signing very imformative! Federal 10 storage units off riverside park way are in excellent condition 24hr gated entry the units are extremly clean no dirt trash no debris every where. Definitely trust having my belongings stored at this facility! 100% satisfied and i do Recommend!!!