Storage Star South College

Excellent customer service!

If you have ever moved everything you own hundreds of miles, then you know the nightmare. Mine began with trouble with the rental trucks not being available when and where they said they would be. Then because of that delay and underestimating how long it would take to load the trucks, we fell a day behind. We then made the drive across Utah and Wyoming during high winds. By the time we got to Ft Collins we were all spent. Then we reached the Storage Star facility. The staff new our situation and had stayed in touch through the whole adventure. They greeted us with compassion and understanding. So friendly! They both went so far out of their way to help us anyway they could. We told them how much we appreciated them, but I don't think they really know how much they helped. Storage facilities are all similar as far as their use,but customer service like this is rare. Thank you Annette and Danny. You guys rock!

Good customer service

I was stressed from moving & frustrated when I arrived at the storage facility to get the key, etc. and a sign on the door said they would be back in 30 minutes. They handled my frustration compassionately, explaining that only one person is working, and they needed a lunch break. NOTE: Call ahead if front desk help is needed. The price is good. The location is not convenient, but the facility is clean.

Best Storage Facility Ever!

Thanks so much for the outstanding price, paperwork, customer service, and facility itself! Will do business with as long as I need it.

Fort Collins Self-Storage Facility.

Very good value with a convenient location in Fort Collins. Danny and Annette are friendly and professional. Discounts for prior and current military personnel.

wonderful first-time storage experience!

Staff was very polite and incredibly helpful. I would definitely recommend this storage place to anyone.

Very easy move in, easy to work with staff.

My move in was smooth, quick, and easy. The paperwork didn’t take long, I got walked directly to my unit, and the staff was incredibly friendly and helpful the entire time.

Moving is stressful! The storage facility was easy

I appreciated the ease of entry, the security measures, cleanliness and the open space around the facility. Annette and Dan were both very accommodating and professional. I appreciate the use of the flat, metal dolly which moved things along much quicker than my hand truck that I brought with me. Overall, I would recommend this facility!

Nice and clean facility

Very friendly and helpful staff. The facility is clean, and like that it’s climate controlled.

Relatively Easy Process

After getting recommendations, I called Storage Star to secure a small unit to store some of my daughter's college dorm items prior to her move in date. We are in Massachusetts and made the drive out for orientation and thought it would be easier to bring some of the larger items and store them to make the moving trip the next month easier. Very friendly and helpful, the facility is clean, easily accessible during off hours, the young lady that went over paperwork with me upon arrival was so kind, even though we cut into her lunch break a bit. I think my only complaint, if you can call it that, is the online booking process and call back time. The site kept getting hung up when I was trying to book a unit and when I called and left a message, took several days to get a response. That said, I think calls go to an outside call center and not the actual location, so I'm sure that could be the issue. I already planning to use Storage Star at the end of the school year to store her items for the summer.

Nice place but hard to access

The facility itself is clean and well kept, but there are some major problems. There is practically no parking. You have to park directly at the entrances, which hinders access to other renters. A moving van or two by an entrance and no one else can get in. You have to park next to the building itself, which can block others' storage units. A few parking spaces across from the entrances would give more room for people, even if they have to move their stuff just another 10 feet. There are only three carts and they're all small and not too sturdy. Getting access to the carts is impossible if it's after hours or the office person is away.

Excellent facility

Clean, affordable, and safe. I had no problems reserving and moving into my unit

Cleanliness, security system, friendly and customer oriented.

Cleanliness, security system, friendly and customer oriented.

Great clean storage place

Was in and out at initial sign up. Even though the guy was new, he was pretty fast at printing everything out and showing me where my unit was.

Very easy move -in

Extremely friendly and welcoming. Quick, efficient paperwork, super clean facility!

Clean new indoor climate controlled.

The storage facility is clean, with rodent traps everywhere to prevent any possibility of infestation. Easy in/out.

Nice facility, easy access

Note to management, save the trees and don't print all the paperwork. There's a e DocuSign in the 21st century.

Great service

Very helpful and courteous service

Over all experience has been good

Overall good experience although system a Little cumbersome

Clean and fairly priced

Clean facility,good price and the management was so helpful.

Storage Star Review

Our unit at storage Star was very clean, and moving in was very easy. The price is very reasonable for an indoor, climate controlled storage unit. Would definitely recommend this storage facility.