Safe Storage

Great customer service!

Went in. Paid quickly got my key. Was awesome

Great service!

Friendly, prompt. Got me in and out in less than 20 minutes

Clean, friendly, and accessible

This was the most reasonably priced storage unit in the are for the square footage. The staff was friendly and helpful, and the units were easy to access, with wide/tall entrances, unlike some of the competing facilities. It also felt much cleaner and brighter than other facilities I've used in the past. Would highly recommend!

Good clean safe space with nice staff

The specs is nice. It's easily accessible, clean, safe. The staff is nice and helpful. 2 things could make it better. The check in time could and should be reduced to 10 minutes. It took 90 minutes to rent a space I'd already reserved. I understand you need my ID and we need to go over the rules. But it does not need to take that long. It's a security space. Carts should be available after office hours.

Great

Karina is a Gem!

The office manager really sets this place above the others. I needed a same day storage facility and this place had outstanding reviews largely in part to the employees. Well, turns out the reviews are right. I found a discount online, called the number to confirm the rate, and was told to get the quoted price, I'd have to book online. I made a mistake booking online for a different size unit and Karina immediately called me to clarify and clear up the situation. I went down to sign paperwork half an hour later and she had her system down pat. After completing the materials, I learned about the AAA discount. My father was sharing the space with me and he was AAA. Without any hesitation, she offered to redo the paperwork if my father could come down and supplied his card. I came in during the end of the month and got a "free" day since the lease renews on the 1st. They also offer automatic monthly payments to the card of your choice. The facility is safe, secure, and clean. There are gates and codes to enter and exit. The exit closes promptly at 7pm and you will be locked in if you stay too long. I enjoy my second floor unit because it gives me the flexibility to take the stairs if I have smaller items and someone is doing a big haul in or out with the vater. They have free rolling carts available for use in the office and they sell both boxes and locks. The lights in the facility are motion censored and as a young female, I never feel unsafe or "creeped out". My unit is a 10x6 and it comfortably fits a one bedroom apt if you are not a hoarder or junk collector. Karina always remembers our names, has a smile on her face, and is welcoming upon arrival. A+ for Safe Storage.

Very friendly over the phone as well as in person

The place is very clean and very helpful

Jose was incredibly helpful at check in!

Clean, safe storage!

The staff is VERY friendly and helpful!

customer service is top notch

I often have to go into the front office and no matter who is working the front desk they are always so friendly, helpful and polite. I am very impressed when there is so little customer service.

After walking into several other storage unit which were extremely disappointing, Eddie was extremely nice and the whole place seems to assure safety. It was positive to see some people there getting items from their storage units so you know there is traffic. Also I prefer to store in a private location because the owners show more care to the customer service and reputation of their business. Many of the franchise locations have a bunch of employees who don't assure confidence and can hardly answer questions and concerns

Fast,easy, and staff is very knowledgeable.

The unit was as it stated

Served its purpose was safe and clean

This facility is clean, secure and the staff very helpful in being prompt

The person assisting me with my rental unit was very helpful and made certain I understood the cost of unit. The facility is clean, easily accessible yet secure. The only downside was the fans were not working inside but other than this no complaints.

Great location

I was very happy with the storage signing in process. It was a little disheartening when the clerk failed to reserve a truck for me the day of my move in, but I was able to track a truck down so it was okay.

Worth your while.

Really nice. Hot inside but clean and friendly.

Superb customer service!

Completely blown away with the customer service from Jesse. Professional, thorough, and friendly. The facility had cameras throughout and was incredibly clean. Received 15% off for first 6 months from booking with Sparefoot which was a huge bonus. Insurance is an extra $9, unless you have your own renters insurance (which we do) so that's an added bonus. Also AAA discounts. They sell locks, tape, boxes, packing supplies etc right in the office. Also have Uhaul rentals for easier moving. Big attention to safety of their customers belongings. Overall, I am hugely impressed by this business. I am so happy I decided to go with them. One less thing to worry about!

Great customer service!

I shopped for a good price and convenient location and found this place. Karina was very helpful, and storage facility very clean. So far very pleased. :)

First impression very favorable. Seems like a well-run facility.

Staff very courteous and helpful. Everything was clearly explained--rules of renting, conditions for move-in and move-out, monthly payments, responsibilities of Safe Storage of Van Nuys, responsibilities of tenant, hours of operation, fees, etc.