Storage King USA - 051 - Spring Valley, CA - Elevator Rd

Quick and Simple

In and out quickly, paperwork was simple, and staff was friendly.

Well protected...amostly drive ups...easy accessible

Very happy w ith easr of storage

GREAT

very reasonable prices good and easy

Great experience

I have extreme anxiety. That being said the Manager was very easy to talk with down to earth. I had a great move in experience.

Secluded and very spacious drive up to your unit and excellent prices !

It was so easy to reserve my unit online and I was amazed at how spacious the entire facility is! Wow! I am able to drive up to my unit and have plenty of space and when I say plenty I mean PLENTY of space to park and move my belongings into my unit. I have never been to any other storage facilities like this one. If I could I would give it 6 stars! Seriously, no nonsense, I am very happy that I found USA Storage. By far the best storage unit I have ever had! Thank you so very much for making my life so much easier!

Be careful and open mined

As of 01/30/2023, the main gate(only gate on property to gain access to your storage unit) is broken and no rush to fix it. Access hrs are Monday- Saturday 9am-5pm, closed on Sunday zero access on Sunday no matter what! Don't listen to the person on the phone, as your call is redirected to a call center. You're not calling the actual office in spring valley. Understand equipment breaks from time to time, and the staff have to answer the same questions over and over, so they tend to get a little salty. Don't even try going on Sunday. You will waste your time, gas, and if your not careful you might anger the guy who lives there. He works hard Monday- Saturday 9am-5pm. And constantly has to be repeat himself over and over again. Sometimes to the same customer, because they don't understand why they can't get to there stuff when they are following directions from call center and they are with the time frame posted on the gate.

Couldn't be Happier

I had a bad experience with U store it in Otay . It was refreshing to experience great customer service, no attitude and an experience manager on site. This property is in a quiet safe cul-de-sac. рџ‘Ќрџ¤џ

All good

It is reasonable price and safe

I was day late on my reservation and they still accomadated me..

on site manager,good peoples.nice location.

Made moving smooth

Thank you for the easy transition in moving. I am happy with my unit and the price, so it is a win win for me.

This is unnecessary.

The gentleman who helped us was very courteous and accommodating.

Staff was very helpful and friendly

I like the unit and size I got love the hours I can come to storage very flexible and convenient also I like the fact that the storage facility is out of the way of a major street or road.

Great customer service. Very easy process. Nice people.

Great facility so far. Efficient staff.

Easy setup with friendly and helpful service.

Very helpful and courtesy service. Ideal for drive up unloading.

Easy access

Lighting was bright however had a problem in exiting?

Friendliness

.Manager and front desk very great customrr service. Very helpful, ran into a few issues but they patiently walked me threw everything, until I completely understood and fixed the issue with me. Thank you guys

wonderful service

the people there were super friendly and helpful. and i like that you have access until 10 pm

Great service. Clean place

Front desk lady was very nice and helpful. She waited for me 10 minutes past closing time. Place was very clean and quiet. I drove up there and hang out for an hour or so taking some stuff out and putting some in everytime I go.

Great customer service!

Great experience with ease of securing a unit. Very helpful & friendly staff. Best rates we found. Entire property, including the office & storage unit is well maintained and clean. The units are easily accessible. Security is great with 24 hour camera surveillance and on site live in security. Definitely recommend!