Public Storage - Whittier - 12331 Penn St

Customer service was amazing.

Very helpful service. I feel comfortable knowing my belongings are being looked after there.

Great value and friendly service

I was able to reserve and do everything on online. When I went to their office everything was complete. Being 81, the office staff set up the app for me.

Very good experience

Kim was amazing and very helpful and informative. We couldn’t have felt better about choosing public storage after our experience with Kim and overall it was a great choice.

Not bathroom friendly

Staff is friendly, welcoming, and pleasant... location is clean and suitable, however... One bathroom has limited access in the office, which could potentially be closed and at a distance from storage unit. Very displeased that bathrooms are not always available for renters. My advice if using this location: be sure you don't need to use the restroom during your use of this location.

Loved it he was very nice

Loved it he was very nice

Friendly and clean

The employees are great - helpful and clear. Note the hidden fee, you must accept insurance to rent at this location.

Well informed staff

Well informed staff, set me up with a good deal. Very thorough with the details of entering, storing, and security provided.

Staff was very helpful

Staff was very helpful. The young man's name begins with an A (ask Amber, she'll know). He was training and did a great job,. His supervisor Amber was patient and helpful to him. He appeared nervous. I admire his efforts, and the pleasant customer service. Both deserve recognition, knowing that people do take notice , especially since great customer service is becoming a trait of the past. A good supervisor is supportive and sincere, ensuring her team is well trained and given reasonable time to perfect their skills.

Good professional and polite

Good professional and polite

Great

Great customer service

no reservations

no reservations, I would recommend this company to anyone.

Public Storage Was Great

Reserving a storage unit was such an easy process! Within one day, I had the perfect unit for my storage needs. The property manager was extremely helpful and accommodating--he showed me everything that I needed to know. The unit itself was the perfect, and the facility was clean and appeared very secure. Thank you!

Hospitality and facilities were great...

Hospitality and facilities were great but the hours of operation aren't as flexible as I would like them to be.

Staff was friendly and helpful

Staff was friendly and helpful. Facility is secured and clean. My husband and I were happy with how quick and pleasant the whole experience was.

Nathaniel was awesome

Nathaniel was awesome. He was very professional and friendly. Facility was clean and storage price was reasonable. Very pleased with experience.

I am new to Public Storage but there ...

I am new to Public Storage but there are a few issues that concerns me and one problem that has not been corrected. The door to my Storage unit is not working and I have problems closing it. I was told it would be repaired and it still isn't. Also, there is only one carrier to transport your belongings and on Tuesday when I came it was in use and I had to carry all the boxes to the second floor by myself and it took some time. I would think that a big company like public storage would have more than one. I will give it another month and if the door is not repaired, I will then have to look for another place to store my all my belongings.

Great customer service. The property manager Nathaniel was very helpful and made sure all our questions were answerd. Definitely recommend this P.S

I just vacated my storage unit after years of excellent service. I was really impressed and happy with Nathaniel. He was nice, courteous and very helpful. He didn't wait to be asked for help, he was the first to offer. I find that very refreshing and recommend this location highly.

Needs TLC

New storage unit was full of cob webs when I moved in. Needs more dollys. Better cameras/security needed. Employees were kind.

Very easy to use, consistent with Public Storage experience in other locations. Nathaniel, the manager, helped with a very smooth process. This is my 1st choice for storage needs. Thank you!