Public Storage - Goleta - 7246 Hollister Ave

Great

It was fantastic thanks. Got some help; he was friendly.

The customer service was excellent!!

The customer service was excellent!!! They were very nice and helpful. Very aware of customer care during ??virus. Took extreme precautions to keep us safe. Thank you very much. I am so glad I chose your facility. Thanks again, Bonnie

all good

all good nice location for me all my routes are in close range

Good people

Good people, generally clean. Lighting inside 10x20s would be helpful. Semi-useless security. Overall tolerable. :-)

Brian was the Sales Representative who...

Brian was the Sales Representative who assisted me with the purchase of my new unit at 7246 Hollister Ave, Goleta, Can 93117. I happened to do my homework re your company and it's offers. I was happy to work with a gentleman who was professional in his manner, patient concerning me and my many questions etc and in the end got me a 5X6 unit which I'm very happy with. High marks for Brian's expertise and courtesy. Thank you.

Every thing went fine

Every thing went fine

The process takes a little time but all...

The process takes a little time but all our needs were met even having to switch at the last minute to a larger unit. I do have to say less than 24 hours we came back to put some stuff in and there were ants so we are disappointed in that.

Great staff, clean facilities.

Great staff. Not happy about the requirement to purchase insurance on my stuff for additional monthly cost. The good part is that it will be an incentive to get my stuff out of storage sooner than later.

Everyone everyone was great there

Everyone everyone was great there

So far everything has been very good.

So far everything has been very good. The workers very helpfull and the place very clean.

I needed storage unexpectedly and in a...

I needed storage unexpectedly and in a hurry. Public Storage came to the rescue. Employees were polite, kind and knowledgeable.

The set up of the facility.

The set up of the facility, service, and cleanliness of the facility is great. Security and safety is OK. The reason for saying it is only OK is that I have seen children running around the loading area and corridors, unattended. Yes, the associated adults are around, but not controlling the behavior of their children. Last Saturday, Sept 1, 2018, a family of at least five, was moving items into their car from building 2. Their youngest daughter was running around in the parking-loading area with a blue, personal shopping cart, made of welded metal wire cage. She was running after her father, who was not paying attention to her movements. The child rammed my vehicle with her cart, leaving scratches and blue paint on my bumper. I yelled at the child, yet it took the father several minutes to even come out and look at the damage. Sorry, is what he said and came over to look at the damage. Yet he promptly walked away making no gesture to potentially offer reparations. He said it was an accident. So what! That is not good enough. Children should not be running around as though your storage facility is a playground. The mother angrily mentioned that earlier her child potentially could have been run over by a truck in reverse. AGAIN, children, especially small children, this child was about six years old, should not be running around by themselves. If this child had been hit by a truck in your lot, this could have been a problem for your facility as well. There are no signs cautioning (stupid, inconsiderate and careless) parents to keep children under constant supervision and at their side. This is a bad trend in America, that parents use public and private business facilities as a romp area for their children as they conduct their business. This is not OK, and companies such as yours, should care more to keep the area safe for all clientele, people and property. I do not want my life or property endangered by stupid, inconsiderate and careless parents. I am angry at the damage to my vehicle. These parents had no intention of covering any damage, they simply wanted to pass the blame onto someone else. Please change your policies and your signage. I am grateful the child was not run over by a truck. Parents beware.

Night time lighting

Great service, great price. It would be even better if there is night time lighting in the unit.

They did what they said

They did what they said. No bait and switch tactics.

I had an awesome experience here! The customer service was exceptional, and all of my questions were answered. Jay was knowledgeable about the property and very helpful in suggesting alternative storage units. Thank you Jay and everyone else who helped make my decision easier to rent from public storage!

There's some spiders but if your stuff is in plastic tubs its fine. Other than that its kept very clean.

Top notch security. Friendly and helpful staff. Manny made my move in go smoothly.

Later hours of operation.

Everything is great staff is great. Very helpful and very funny. But i wish wish the gatw hours were more convenient l For example right now gate hours are 6 am ton 9pm Goleta ca location. Idealistic hours would be 5 am to 11 pm . Why because it allows more time in the morning if you need to get to your storage if you work really early hours.also if you work later hours. TX u

Love the storage

Everyone there is helpful. Big Unit that you could drive up to and affordable love it

Great

Your employees that I dealt with were very professtional, knowledgeable and helpful. Explained everything that I think I will need to know and very courteous. Thanks you.