Public Storage - San Jose - 684 Lenfest Rd

Overall good experience

Check-in was smooth. It was extremely busy, so it was hard to find carts to move stuff into our storage; other than that, great experience

Huge, clean, easy to get to, well managed facility.

Good "promotional" rate. We will have to see how much and how quickly their price rises, a common complaint with most companies including Public Storage.

Clean, Dollieﾃ｢竄ｬ邃｢s avail. Code wasnﾃ｢竄ｬ邃｢t immediately avail. So a little hassle.

Good option, near San Jose intl airport

Restroom

The fact the restroom was open and clean a big plus to me.

Public Storage - San Jose - 684 Lenfest Rd

Bathrooms were also clean. They have moving "dollies" you can borrow.

Clean place

Clean place........ ..........

Angelica was very helpful and had great customer service

I was helped by Angelica at front desk. Very helpful and had great customer service!

Very clean facility

It's very clean the employees were helpful and got the paperwork done pretty quickly. The only real downside is the hours of operation

Initial Impression

Great Pricing. Not so great location and the customer service displays the issues they have. It's a large facility in a central area with good pricing, but they are not as kept up as other facilities I have rented from.

Cool

L this place is very nice and price is good

nice and clean near the air planes

nice and clean and beautiful by the air port you got to see the cool air planes the cold wheather air on the face and storage very spacefull

Cheap but entry and access are difficult

The app for gate and elevator entry forsnt woke well and its really hard to be in a hurry to get in and out. Access hours need to be extended into the evening

Price was right

The storage unit was clean and the price was good.

⚠️ Bad theft: ceilings are chicken wire & Public Storage doesn't care 😕

⚠️ DON'T MAKE MY MISTAKE: prices were good, but the ceilings are literal chicken wire, thieves pry it up, and Public Storage knows but doesn't care. 😕 We rented a large unit for 2021 and moved in many of our belongings. In August, we got a call that our mattress was in the hall and our unit's door was open: there'd been a break-in. Dresses and undergarments were ripped out of suitcases and thrown all over the floor, purses and IDs were rifled through, and the thieves stole laptops, a desktop, and a bike. The police immediately found the entrance: The chicken wire ceiling had been yanked up. It's apparently common for thieves to break in from above, permanently disable the door's cylinder lock from behind, and exit through the door. ➡️ The really sad part: This isn't new. 🤕 Public Storage's manager said this is the #1 cause of break-ins at the facility. There's no camera coverage and zero other ceiling protection: Literally anyone with a stepladder can start crawling over your unit. 😳😳 Naturally, Public Storage has no accountability for their building's top method of theft. You'd think they would close the Large Open Holes above units the first time a theft occurred. 🤔 Instead, they know about the obvious liability, haven't made any attempt to fix it, and don't take any responsibility when it's exploited. Don't make my mistake... go to another facility that will learn from times it missed the mark.

Could us more communication between buildings.

I was issued a storage unit that still had stuff in it also the lock I was given did not work. Thankfully I was moved to the main building and was given a nice clean storage unit with a locked that worked.

A good customer experience

Everything went smoothly at check in. So far so good.

Amazing Service

We were so stressed out with our relocation, but the girl who helped us (Princess) was so amazingly patient and helpful. Even took us to see the different size units and helped us choose the right one. She was very sweet, polite and friendly which we definitely appreciated Г°ЕёЛњЕ . We will absolutely recommend and continue to use them in the future.

very clean and safe, easy access

the whole process was fast the service was great, the receptionist was knowledgeable and courteous very friendly and helpful. thank you

Great all round service

Fast check-in, good facility and friends staff.

Dissatisfied and costs way more money than the prices displayed online.

I have a fairly large number of grievances. I find the necessity to purchase locks an unnecessary exploitation. In fact, when I first went onto the storage unit it was already locked with the Public storage’s lock and we had to jostle with it till we realised and had to go back all the way to call the manager. The locks can easily be part of the rental. I find the entry/exit rules weird. First, it’s not possible to exit the facility after 6pm — which makes it impossible to move in after 5pm (working hours). However, in the specific facility I was moving into, the manager leaves at 5pm (which we were never told). It makes it impossible to move after 4 pm, and we had to return twice without actually being able to move our stuff. I had to pay quite a lot additionally for renting the trucks twice. The third time, when we did come in the morning to move. We found the manager absent and gone for the next hour. How understaffed is the facility? Unable to acquire a moving dolly, we had to wait before moving out stuff again. In my storage unit itself, the lights were not functional and it was pain to move in our stuff where we had to use mobile flashlights just to put out stuff in. We also found a weird plastic bag just sitting on top of the unit, raising questions about the hygiene. The facility also did not ensure mandatory masking on entry to premise. It was uncomfortable being in proximity of unmasked tenants (again understaffed). Overall, I was fairly dissatisfied with the moving experience and ended up costing way more money than the prices displayed online.