Public Storage - San Diego - 9550 Kearny Mesa Road

Needed to store my Hod rod and it's parts

Everything was as advertised, Anna was great. Helped me out when I was in a jam

Scare tactics for sales and office closed during business hours

Use of scare tactics for sales (locks, insurance) and shoddy customer service. Office was randomly closed during business hours with no note on the door.

Unit was rented out with broken latch

I had signed up for no contact move in which was great. I got to the unit and saw that the lock was inside of the unit and I proceeded moving all of my things in. As soon as I was done I went to lock the door and realize the door bracket was loose and broke. I could not lock the door. I went up to the front and the manager was away so I had to wait 20 minutes until she returned. When she did she told me that I would have to move units. The unit that I moved to actually had to be in the building next door. It was a very long and tiresome process as i was ny myself. if whoever chose the unit for me would have just done the diligence and checked that the door and lock/latch actually worked I wouldn't have had to go through an extra 1 1/2 hours of unnecessary moving twice.

So far so good

Reasonable prices, not sure yet if my stuff will stay dry or stink, so far so good. They want you outside the gate by 6pm

good value

only negative is requirement to buy insurance at an addition $15/month which was not noted prior to move in.

Storage with 24 hour access

I got a unit outside so I can have 24 hour access. Great promotional price for first month’s rent.

I think overall was 4 stars but didn't...

I think overall was 4 stars but didn't realize had to buy lock and the insurance was recurring charge. So 3 stars is what you get. I think that I will look for more competitive storage in the area, the rental is to much for 5x5 unit, it's too bad I like the location.

clean place

clean place. excellent service. easily accessible from I-15...

Needs longer hours

Needs longer hours. A cart would be nice. And less stink. Glad that you are available. Cheers.

Convenient

Convenient. Secured. Reasonable pricing. Friendly customer service.

Brandon was excellent and room was...

Brandon was excellent and room was clean and safe.

Don't look anywhere else

I used to be a storage auction buyer (yes, I met the people from storage wars..) and have seen many, many places. I choose Public Storage for my personal belongings for a reason. That's about all I need to say!

Clean but narrow aisles

Nice web-site, but the facility is a bit worn. Terrible aisles. Too narrow for a 26' truck. I can't belive the drop down to the lower row of units. Gates which would have made it easier we're locked and not available to use. Office ladies were very helpful (Rachel and Kim?). Nice email reminders.

Lisa made the experience wonderful

Lisa made the experience wonderful. I wish the hours of operation were longer, it'd be much more convenient.

Jazmin was friendly and very helpful with securing a unit with the entire process and paperwork. She was kind enough to assist me as she was in the middle of cleaning a unit out.

Amazing service! Jasmin always is friendly when I show up, remembers my exact unit when I go to pay. She's the definition of good customer service!

The lady that helped me was very nice and very helpful I would definitely recommend this public storage to my friends and family

Great customer service ....

Thank you Jazmin.

Melissa answered all the questions I had. She was very helpful and made me feel secure. I definitely would recommend her to my friends.

I've never rented from public storage before and I had a lot fo questions and Melissa was able to answer them all flawlessly. She had a really great Smile and a very enthusiastic attitude. I would definitely recommend her to my friends.