CubeSmart Self Storage - Roseville

Great experience

This was the easiest experience I have ever had with a storage company! When I first arrived I was immediately taken care of. I booked a 5-10 unit and quickly realized it was far too small. I was upgraded to a larger unit immediately and the process was super quick and easy. The woman was super sweet and understanding. I did not feel like I was an inconvenience or burden which was nice considering my past experience with other storage companies. Plus the care package which included my lock was a nice touch and took some stress off of the whole moving experience. Moving can be such a hassle in it's self but they really take care of you here!

Great facility, helpful employees

Nice storage facility, the people who work here are very nice. I would recommend this to my friends.

Easy and did everything on line

This was the easiest and best experience Iﾃ｢竄ｬ邃｢ve ever had when getting a storage unit on line. And I got exactly what I wanted and at an incredible price. The place is very clean.

Clean and secure

The facility is clean, the price is very reasonable, the staff is super friendly and i can go in and out as many times as i need.

Extra charges not advertised

They require insurance and a special lock. If you don't have either, you must purchase. The insurance was 1/2 of the cost of my rent with no discount for size of unit.

Review

I would recommend to a friend but I will mention an extra $20+ On top of what you think your going to be paying that day, they include the lock in the rental so they add that on there, when asked to remove it they state they canﾃ｢竄ｬ邃｢t thatﾃ｢竄ｬ邃｢s really the only down fall cause I wasnﾃ｢竄ｬ邃｢t expecting to spend that much but to be fair itﾃ｢竄ｬ邃｢s the cheapest place and their customer service was great Dimond helped me and walked me to show my unit, very helpful!

excellent service

Diamond was pleasant and professional

Smooth move in and reasonably priced.

Very professional and accommodating person in the front office.

Ty for your help with the facility itﾃ｢竄ｬ邃｢s great so far but still moving in.

Great facility staff is great and helpful ty

This place is convenient and I recommend it for your storage needs.

On line reservation went perfectly. The help I needed was given graciously. The unit was ready and reasonably clean. This location of CubeSmart is a gem.

Great Facility but high priced and slow service due to tech issues

I purchased a unit at this location because there weren't any others available at the size I needed. This was one of the more expensive companies that I researched, but again due to the lack of options I had to compromise on the price I would pay for it. I was disappointed to learn when I got there that they were having computer issues. So, the check in process ended up being quite slow due to the tech issues with their server. What seemed like it should have taken 5 minutes took over 30, which when you have 3 kids waiting in the car and it's over 90 degrees out and you are trying to get a lot done in a big move weekend - well, that becomes a bigger deal than normal. The employees who checked me in were great, so I give positives on the customer service (they couldn't control the server/software issues) and on the size, location and cleanliness of the facility.

Reservation Lost

Reservation was somehow lost in a matter of 24 hours. Was lucky enough to have open units and was able to make a new reservation. Lady that helped us was so helpful, was just really annoyed how they lost the reservation. Then got email next day asking if I was still moving in to my unit when I had already moved in. Just very unorganized, but at the same time thankful for whoever the woman was that helped us because she reacted quickly and efficiently.

Yes followed through, received what I needed.

Ordered from online got a good price very efficient staff.

Finding during a pandemic you have to move.

I cannot say enough good things about the staff online, the phone, and in person. Even though I had to change my pre- booking move- in date several times over they were wonderful and very accommodating. The check-in took 15 mins and all measures for COVID-19 made it safe and secure. Thank you

Great customer service

The unit was clean. The manager, Gen, was very informative and willing to help, very friendly. I feel they keep a close eye on the grounds and I am very happy with my decision to use cubesmart storage.

Responsive, friendly, courteous customer service

Responsive, friendly, courteous customer service. Would recommend.

Great place.

Nice people, great customer service. I would recommend them to other people. Good prices. Better than anywhere else.

Nice servive ...second time here

Very good customer service. clean unit.. people were easy to contact and called me right back.

Needed quick clean unit that is what i got

Great locations beautiful facilities Nice faces

So so

I had a reservation. I had to wait about fifteen minutes for the staff to go through camera footage as someone's wife's car was hit unrelated to the storage facility.It was not an emergency and I felt a paying customer should be helped first. Nice the staff helped out the random individual. But I needed to get my stuff moved in and felt random guy could wait. Staff was so curt and cold that I felt uncomfortable. I do not expect storage staff to be comedians but just so, so unfriendly and icy...unit was clean.