Public Storage - Milpitas - 1080 Pecten Court

Customer service

Everyone that is at that place is super nice helpful they are always smiling

First time locker rental, not so good experience.

I registered online and when I arrived there was nobody at the office. The guy also failed to mention to me that my access code would only work for the other gate. There is no way for them to get you access to all gates, so that's lame. Overall, customer service is sub-par, average prices.

Excellent price and easy move in

Got a great rate for labor day sale. Easy access with app to open the gate. Only downside is no 24h access, else great.

Awesome facility

Staff was super friendly and helpful. They sold me on my unit on the same day and I'm super happy with it.

Excellent customer service

Thanks to the customer service agent mr Sunil who has the expertise in customer service who helped me to get this storage unit and finish the paperwork in a very professional manner. I highly recommend this place is very convenient and friendly staff

Not a great first impression

I reserved and paid for my unit a week in advance. I arrived at the facility about 15 minutes before they opened and waited in the car. The website said they opened at 9:30am. 9:30am hit and I waited for about 10 minutes for someone to show up, no one did. I called multiple times and left a couple voicemails hoping for a call back. Around 10am someone showed up but she advised she wasn’t working that day, despite this she did try and help locate the person working should have been working. It took another 15 minutes for the office person to show up. I only realized he was inside because a customer was now standing at the counter. I attempted to open the door but it was locked, he ignored me and did not unlock the door even though I know he saw me standing there. I walked back to my vehicle to grab a few things and then walked back to the office and the door was now open. Once inside we took care of completing my my reservation. I got to my unit and saw they had provided a lock which was left inside, I closed the unit and put my own lock on the door and proceeded to return the lock to the office. The same gentleman who checked me in, had an attitude and said that it needed to be approved ahead of time and asked me if I had a disk type lock. To which I replied, yes. I also advised him that I had notified the office prior to my visit that I would not need a lock because I had my own. Without saying another word he walked back into the office, I then handed him the lock and he issued the credit. I have to say all of my other interactions with Public Storage have been great. This was the first time that I experienced anything like this as I have rented and are currently renting several units with public storage.

Great

There storage is clean and nice

Its good

Its clean and is in a good location next to the freeway plus i gotthe unit for 60 a mont

The application process was awesome, Stephanie did a good job..

I would definitely share this experience with friends who are looking for storage.

Clean and convenient and minor hidden fees

Nikki at the front desk was really helpful, and helped us get the trolley and space. The space itself was clean. There is a 25 upfront admin fee, and a 20 fee to buy their lock (which I think is worth it, since it's a pretty specific type and shape). Offset by the $1 first month promotion. Fees may go up in one month or in seven, but can only go up once a year. So that's okay by me. I'm still a bit paranoid about safety of the place, and will update this review in a few months when we check out.

Great facility and staff.

Check in was a breeze, facility is clean.

Easy , good price

Easy to get a unit, price is good

Rental experience

We had to upgrade size on last minute, so we were scrambling. We ended up paying 2 different storage at the same site. They did not cancelled one we did not used. It was a little harder to deal with because we were in overseas and we were not able to visit the site. We were able to rent the right size but our mover had to wait for one and half hours for me to complete the e-rental process.(no one at the site for 1 hour) Then the elevator was shout down 30 minutes before the mover was finishing. The mover had to go back to the storage to finish up moving.......it was hustle. Now we are dealing cancelling the one storage we never used. The person at the storage site was helping me to complete to rent a new size.

Everyone from the first call to check in was great

We booked it online, everyone was extremely helpful and the staff has been incredibly nice, Only a few months so far but its going great,

nobody answered the phone

It just wasn't really explained that the lock would be in the unit already (may just be my bad), but when I called to ask about it, nobody answered the phone even though it was well within their office hours.

Excellent Service

Good service and clean building

Great customer service рџ‘ЌрџЏЅ

Very helpful staff & very clean facility.

Pretty good places

The place isnt bad. I've never used a storage unit before so maybe they're all like this but this one had quite a few additional fees. also you're not allowed to store anything over $5000 and I was going to store my motorcycle.

Pricing strategy

When I arrived about noon, the location was closed with a clock thing on the door saying they would be back by 9 (?). After waiting awhile, I left and did a few chores and returned - now they were open. I requested to add a 2nd larger storage as I already had one there already. No problem - they had several available. I asked what the rate for the 10x10 and was told $55/mo - great! I was curious and asked what was the rate I was paying already at their facility for a 5x10 - answer $67. Huh - how come a unit half size 5x10 costs more than a full size 10x10. With a straight face like I was stupid, she sez - well corp sets prices daily - so there. OK - so w t f- so I signed up. So just just up & be happy with the new prices

Great price

I rented 10x10 and the price and customer service was great!