Public Storage - Venice - 315 S 4th Ave

Best experience moving in!

Thanks so much to the team that worked this holiday weekend. You made my move into the unit so easy! The space is very clean and easy to navigate through as well.

Very convenient and easy to access

Kevin was very helpful and got me through the rental process quickly. I was able to view my storage unit prior to renting. It is easy to access, the place is not so huge that you have to walk down long, scary, dark hallways for what seems like miles before you get to your unit. The entry and exit of the facility is very convenient.

Great website, poor service IRL

1. Sent me to the wrong floor 2. Wrong sized lock 3. No carts 4. Bad signage 5. No assistance by phone 6. No manager in office

Public Storage Saved The Day Once Again!!

Had to move with little notice and Public Storage was the best option for me while I look for a new place.

no frills easy to use

it’s a storage facility. it’s not the nicest but the people that work there are super chill. if you’re expecting a hotel, you probably shouldn’t use this, but if you know what this is, a room for your extra crap or a hold over until your next residence, it’s great.

潇摯匠慰散

Good clean space at a reasonable price

Super easy and most affordable option...

Super easy and most affordable option in the area. I know my things are safe and dry and secure. Getting it set up took 10 mins. Really nice people and helpful staff.

Awesome!

Great place! 10/10 no doubt in my mind.

Perfect space, awesome prices

My boyfriend and I needed some extra space because we live in a small apartment in Santa Monica. We found this location, which was perfect, and the price sold us. We got a 5x5 unit which is just right for us, and it has a tall ceiling as well. The lady at the front desk explained everything perfectly and the transactions went smoothly. It feels safe that everyone has their own specific code to enter as well. Overall we are super thrilled that we found this location and settled on it!

Great security

Great security

Clean & Easy

clean, easy, friendly location and staff

Great place!

Everything was just fine, nothing to complain about.

I like it

Everything was fine. Manager was kind, but we have to ask a lot, not he initiated an conversation in general.

Good storage unit choice.

Great experience. Clean facility.

Location and pricing quite good

The facility is convenient, affordable, and secure. Staff is polite and well-trained. I did feel that the stated sizes of the units was optimistic, at best, and that one finds out that the stored items must be insured only at the point of signing the contract. I have insurance already but had to call my agent and get proof faxed to Public Storage.

It was very easy to handle all the...

It was very easy to handle all the paperwork due to an informed helpful staff

Nice office manager who was very...

Nice office manager who was very informative. The Storage unit is very clean and the building is very cool, tempwise.

There was a lack of carts to use to...

There was a lack of carts to use to move my stuff in. I was only allowed to use one. There should be an abundance of carts on a more prevalent move it date. Also the elevator time in and out was frustrating.( great for keeping homeless people out) bad for people who are paying premium prices to move in with a time schedule. Also provide two cards with codes for people at the desk again do the time goes smoother. Also if I was a single person moving in a using a car. I had to go all the way outside the gate to punch in a code to open the gate. There should be gate clickers to open the gate.

Yesterday was 5 star service- but today I would give negative stars if I could

Well, I had a very good experience when I rented my space a few days ago, but the next day I recommended it to a non profit I work with, and tried to help them set up their rental- It was a 4 hour nightmare. I am not exaggerating. The promotion that I told them about was somehow not available (but you can't find that out until you've filled out all of the paperwork.) I thought it was because I was named as a person with access, and I have a space there already, but then I took my name off, and it still was an issue. In the end , after 4 hours of trying to work with the guys at public storage (who could not do anything about what the system spits out), I ended up having to go to another company. It really changed my opinion of the place- just the day before I was giving 5 stars to the woman who helped me, and she still deserves that.

Everyone was very helpful

Everyone was very helpful, friendly and professional