Public Storage - Santa Rosa - 914 Hopper Ave

So good

Very Nice and welcoming, clean facility, good sizes

Diane was very friendly and helpful

Diane was very friendly and helpful. She showed me the unit and it was perfect for my needs. She explained the process as we went along and made it easy and efficent. I was happy when I left. Sincerely, Penny Grillo

First time I attempted to enter the...

First time I attempted to enter the storage unit area, the security gate was malfunctioning and would not open. There was no one in the office and then a staff person cane from the back. He opened the gate and said there had been problems. I asked him to wait as I was afraid I would get stuck inside. This does not give me confidence in the company.

Excellent customer service from Property Mgr. Drew.

Excellent customer service from Drew, the property manager. The facility is conveniently located, clean and affordable. Only 4 stars because the following: 1. Darkly lit interior storage space with no lights in the units themselves. This means you need to bring a light with you. My previous storage space had lights on timers. 2. Extensive use of wood rather than steel and concrete. Less expensive to build but easier to break into and less fire-resistant. 3. Limited access hours compared to my previous space, which had 24-hour access via gate code for entering and exiting. Not a big deal but a touch less convenient. But I'm saving $30 / month so not inclined to complain about those things. And, as I said, Drew was professional, courteous and a wealth of information.

Very good service with very polite...

Very good service with very polite staff. The whole area was always clean and equipment was always available in order to place my items in storage and to remove from storage area. Thank you for your kindness!

Carol was great

Carol was great. Easy peasy process in a difficult point in my life

Cost was $90

Cost was $90, not $68

Carole was great to work with

Carole was great to work with. She was very professional and had no issues with completing the rental process.

Need storage ASAP?

Easy to get to, convenient location, Carole is helpful and kind! Would highly recommend! Great customer service on very short notice of needing a storage unit.

It's a good place to keep extra things. Could use a few more carts for their clients.

Seamless process

Seamless process, nice experience!

From start to finish, we both thought this was the best public storage experience we've ever had. Everything was accounted for, the spaces were clean, and everything was in order before we got there. We couldn't decide on the size we wanted but she happily showed us 3 units and we chose one finally. We had to leave when we realized we had been there for almost an hour simply chatting about Disneyland and how fun it is to go. Thank you!

So convenient & very affordable! Carole the manager was super helpful & very friendly! I highly recommend this storage facility!

Best customer service ever! Carole is amazing! Very helpful and made the process very easy! All the other staff is very helpful and friendly as well! I highly recommend this place!

Great experience!

I have had nothing but good experiences at this location, the staff is wonderful!!!!!!!!!!! The only thing is I wish, is that the rates would stay the same, and not change so I would never have to worry rates would go up every so often!!!!!!! But all in all, very satisfied, very awesome staff, feel happy knowing my items are safe, and secure!!!!!!!

Great help from 914 Hopper facility in Santa Rosa

We appreciated both Carole and Diane's understanding of our circumstance in coming from out-of-state; they were flexible in extending our signing the rental agreement because we couldn't be there in person until we actually were moving. In addition, we got stuck in a horrible traffic back up due to an accident on I-80 that made us late getting to the office to sign the agreement; fortunately, we got there right before closing and Diane was so helpful in staying late to get us the code and key so we could let the movers in early the next day. Carole also arranged to get us a unit that would be easy for the big trailer to back up to so the movers didn't have to use a shuttle. It all turned out very well.

Awesome place

Carol was friendly and explained everything to me very well. She gave me a tour of the facility and answered all my questions. Great customer service and great rate.

Fast. Friendly. Efficient.

This place was so convenient. It helped make my move pleasant and easy! Carole was the best! She is so friendly and outgoing. She made this place feel so welcoming. My questions and concerns were dealt with in a sufficient manner. Thanks again!!

Excellent staff but let us have more than one trolley for the entire facility.

Carole, our service manager has been excellent throughout. But when someone stole the trolleys many months ago, we were left with only one, which still remains the only trolley for the entire facility. Public Storage should provide more trolleys, and have a customer-friendly system so that trolleys are not stolen. This should be a basic component of the service that Public Storage provides. Thank you.