Public Storage - Hayward - 2525 Whipple Road

Keep it budget friendly, please!

Very friendly staff, helpful too! Love that your prices are lower, overall my experience has so been good so far, for which wonтАЩt change hopefully ЁЯдй Would appreciate for my unit not to have any rent Hike, as to l need to keep my monthly cost down Because I am on a fixed incomeтАжтАж

customer service

tough to get real time assistance through public storage even during open hrs

My experience with public storage

My experience with public storage was 5 out of 5 stars i was in for only like 20-25 minutes the worker showed me the units and what it would look like space wise and and answered any questions I had for him very helpful and explained everything thats normally asked by customers i will definitely be recommending them in the near future.

The location is close to home

The location is close to home, very convenient for the numerous trips I need to make clearing out my house for sale. The staff was friendly and efficient. The size unit I need is reasonably priced. I appreciate being able to set up automatic payments right away.

Love this place!

I'm satisfied with everything this place has to offer. This facility is close to home and has everything you need inside the store. Cynthia and Morell made my visit easy and looking for a storage unit that fit my needs painless. I will referring friends and family to this place in the future!

great service and location.

great service and location.

Moving my parents out of a 3 bedroom...

Moving my parents out of a 3 bedroom house into assisted living was hard. Putting a lot of their stuff in storage to "sort out later" turned out to be easy. Thank you for that.

Clean

Clean, well lit location. Very helpful office staff.

Impressed with how streamlined the...

Impressed with how streamlined the process from start to finish was. Made online reservation, then got a follow up call almost immediately to ensure the unit met my needs and to set an appointment to come in to secure the unit. I did the express check in online so that my personal information was in the system prior to arrival. And when I arrived the manager had everything ready. She was pleasant and organized. She escorted me to the unit, had me confirm that unit worked for my needs, and handed me the keys. Then went back to the office to sign the contract electronically on an iPad. I appreciated the updated process, as the use of modern technology makes the process much more efficient, and no need to print out a bunch of documents that I'd have to keep track of. The following are the negatives that affected my giving a 4 star rating instead of a 5: First, the manager claimed that I was required to buy extra insurance for my unit, which is an additional monthly charge. However, when I actually read the agreement it did not state it was required and that if you have homeowners or renters insurance your valuables may be covered. She said that most of those type of insurance policies have very limited coverage. Which I still need to follow up with my insurance agent to determine. I don't appreciate hidden fees or adding fees. When I reserved the unit, it was based on price and location. The cost was the deciding factor in comparison to other storage facilities. Therefore, to be coerced into another $15 dollars a month was not something I appreciated. Second, these units use cylinder locks instead of the padlocks or disc style locks. And, then the manager sells you one of the PS locks. But, I'm locking away things that are valuable to myself, so I wanted to see what my options were. She said that she did not know of any places that you could buy your own cylinder lock from. That other customers had said they couldn't find them in stores such as Home Depot, OSH, or Ace. And that the keys she handed me is to the lock that she was going to charge me for. My first reaction was well how do I know this is a new lock or that someone doesn't have a copy of the key? So I asked. She said it was and they open them and do it that way so that it makes things much smoother. Which is a valid point, I get it. And, she said that she had no problem grabbing an unopened one in a package for me. I was present with my truck packed ready to move in, so I just said ok and she added the $20 to my move in bill. That being said, I'm sure the two points above are due to a corporate policy and training. So, I don't hold the manager necessarily accountable, as she was most likely just doing her job. And, overall I was pleased with the customer service she provided and the cost for what I needed.

Everything went smooth

Everything went smooth. I was 5 min late for appt after driving 2800 miles across country & your store Agent was about to close for lunch but was willing to be flexible. All went well

Great customer service

Great customer service. Prices are a little high for small units.

Exactly what I am looking for

It is super easy to access to meet my needs. Location is easy access from and going to freeways. Super security there with gates that makes me feel safe to know my storage is very safe and sound. Manager is pretty nice and patiently with customer, thats great.

I've never rented storage before so I was a little worried about what to expect. Lizbeth was very nice and very informative. The facility is secure and CLEAN and I would definitely recommend renting storage here

Richele thank you so much for your help you are awesome. Have a nlessed day.

Because the Lady was very very good at her job. Knows how to do things right and talks well to the clients. Professional in every way. I believe her name is Liz. Thank you

Nadine was incredible helpful, she made sure i was comfortable with the space i was choosing and the price. She also provided me with options moving forward. It was an outstanding experience

Liz is a really great manager!!! Was very helpful and checked up on us to see if we ever needed anything! Definitely recommend always clean Any and never had any problems.

Works for me!

I'm pretty much an easy going guy and don't expect too much but my experience renting space at Public Storage was great! The Manager was very helpful and patient with me as I was very unsure about how big a space I really needed. She helped me decide and was spot on; all my extra stuff fit perfectly in the storage space. The service I received was excellent and the facility is outstanding.