Public Storage - San Mateo - 2222 S Delaware Street

it's fine, the door for the storage is of poor quality and got off rail

it's fine, the door for the storage is of poor quality and got off rail

Move out in a hurry

This location has a great employees, very helpful and accommodating. I give them a big thank you

Great experience!

Nicole was a pleasure to work with! She is very efficient and kind and clearly knows what she's doing. I greatly appreciated her keeping me updated on availability before I was able to secure a unit.

So far so good the employees were nice

So far so good the employees were nice

Excellent experience

Prompt, attentive service. Affordable rent. Clean, secure premises. Thank you.

Good Space and location

Good check in service and attention to customer during check in process. BUT they are totally inflexible when it comes to changing/modifying AFTER, even if you notify WITHIN 24 hours. I tried to get a different (more expensive) unit, for a longer rental period and they “couldn’t revise the contract without a paying penalty — even within 24 hours.” That is sad and counter productive. Businesses that are not flexible will not survive. It was disappointing and left a sour taste on the whole process. Other than that, excellent location, space. Not entirely sure i would recommend unless they demonstrate some kind of attempt to rectify.

Very responsive!

Very professional and friendly staff! They were very quick to respond to internet inquiry and followed up with check in calls. Pleasure to work with them!

Cart access in B building ridiculous

If I had known I had to leave my license to drag carts back and forth every time I never would have signed up. Great place in every other way, great people and facility and pricing. The cart thing sucks!

The rental set up and the lock sale...

The rental set up and the lock sale went fine. No problem obtaining the company trolleys. I had some issues calling to say my renter's insurance will cover my storage. I did not feel the person who answered was very understanding and a little rude.

Very nice experience

The whole experience was very nice and business like

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I already filled something out

I already filled something out, this is the second survey. Too much.

I love my storage space and drive up...

I love my storage space and drive up convenience, although pricey. Would like a second one on ground outside level, but don't need one quite so big. seems you only have the larger sizes. I am a bit alarmed at how many times I have come to the open gate when it is not locked and there is no attendant in the office. It appears to be in flux - remodel? or relocation. Had to come 3 different times to pay my next two months - attendant not in temp office - waited 45 min one time. Other people also waiting for long periods with me. I hope all of this is temporary. The office staff have previously been very responsive. I love my space!

Worked out perfectly

Worked out perfectly

I have been with Public Storage for a...

I have been with Public Storage for a number of years. I have not had any problems with the staff nor the unit.

Good service and explains very well...

Good service and explains very well regarding payment,insurance and time you are allowed to move your stuff.

Great storage facility

Easy to create an online account and reservation. Great location, clean well kept property, very friendly and helpful staff!!

Pretty easy

Pretty easy. Manager was very nice and knowledgeable. Very comitted to the upsell. Nice enough unit.

Great customer service

Great team. Thanks for your help

Went to the storage facility on 2-26-18...

Went to the storage facility on 2-26-18 at about 6:30 am. I tried to log into the gate and the gate wouldn't open as someone apparently tried to mess with the system. I called the 800 number and they were no help. I had driven 2 1/2 hours and was frustrated. A young man was able to hop the fence and log out of the compound so we could drive in. Very frustrated.