SmartStop Self Storage - Concord

Helpful and friendly

Staff was very accommodating and answered all questions. Even got me a deal i didn't know about and made this part of my very difficult move much less stressful.

Excellent facility and price

I spent a bit of time searching for self storage that was affordable, and found this facility.

Convenient location, excellent service

Great location. Staff was friendly and courteous.

Great staff

Staff is great, everyone is super friendly and sweet. If you show respect they will give it back to you 10xfold!

Fast and cheap

Facility is in a sketchy part of town but the price is right and they seem to be on top of their operation.

Friendly Service

One of the most affordable storage solutions in the area.

Switch and bait

Forced onto paying insurance on unit.Felt like a switch and bait

The second time I rent a space here

Very conveniently located. Nice and clean. Good people working there. Very helpful and kind.

This is a good storage unit. I believe my items are safe.

My arrival was flexible and I was able to get my unit a day early. I also had the option of sizes and was able to look a multiple units .

Customer service just doesn’t exist.

Customer service just doesn’t exist. No maintenance. Potential roof leaks: First, they told us the light was out in our unit prior to renting it to us, and that they "weren't allowed to change it". They suggested we use a flashlight! It was 10 feet or less off the ground. A one-step stool, box or chair could reach it! On my SECOND visit, they got very aggressive and confrontational because I didn't know how to open the vehicle gate to get out. We were never told that a code was needed for the exit as well. On our first visit it just opened when we pulled up, so we thought it sensed your car. The keypad is 50 plus feet from the gate, so not obvious. After I was stranded inside for 15 minutes and then they argued with me for 5 more minutes, I asked for our contract. It was supposed to be emailed to us when we signed up, but that didn't happen. They refused to email it again, then after all my wasted time they said: "We can't give you your contract today because we just punched out. Come back again". You were open 2 minutes ago arguing with me and this is my SECOND time here! I complained about this to the national support number and was told we would hear back from the store manager and the district manager. A month passed before we got a call from the district manager. The district manager was intelligent and respectful. When we picked up our Contract, the clerk was so dismissive that she didn't let us ask any questions. While we waited, she actually picked up a personal phone call and ignored us. Once again, the bulb was out and we had to change it ourselves. We also discovered while moving our items that they were wet from a possible roof leak. Each time we've had to interact with them since, they've been dismissive and aggressive, particularly the manager. I'm going to assume she just has a personal problem with my family because we complained, but she could just have an unpleasant and unprofessional disposition.

Customer service and maintenance is nonexistent

They told us the light was out in our unit and they "weren't allowed to change it". It was 10 feet or less off the ground. A one-step stool, box or chair could reach it. On my SECOND visit, they got very aggressive and confrontational because I didn't know how to open the vehicle gate to get out. We were never told that a code was needed for the exit as well. On our first visit it just opened when we pulled up, so we thought it sensed your car. The keypad is 50 plus feet from the gate, so not obvious. After I was stranded inside for 15 minutes and then they argued with me for 5 more minutes, I asked for our contract. It was supposed to be emailed to us when we signed up, but that didn't happen. They refused to email it again, then after all my wasted time, they said: "We can't give you your contract today because we just punched out. Come back again". You were open 2 minutes ago arguing with me and this is my SECOND time here! I complained about this to the national support number and was told we would hear back from the store manager and the district manager. Its been weeks now, and no one has contacted me or given us our contract. Customer service just doesn’t exist.

Familiar faces great service

The girls in the office went above and beyond to keep me as a customer they worked out any issues I had the customer service at smart stop is exceptional

Clean well maintained

The girls in the office were great place was clean great benefits as far as security goes the onsite manager lady was a pleasure I feel safe knowing she cares about her job and duties

Only the price is nice

Only the price is nice. Maintenance might be an issue as well as customer service

Fast process

Resolve my issues very fast. Good customer service overall

Over all good facility

Fast process , just have issues with code gate

Nice facility, excellent service

The young lady in the office made the sign up very easy and was very friendly! Made me feel right at home and answered all my questions!

Satisfied

Satisfied with the whole process.

Good and prompt service

I was satisfied with the service

Quick and efficient check-in, friendly staff, easy facility to navagate

The process and lease was quick and easy. The staff was very efficient and moved us through the process. They showed us the space and done. The only issue was you have to buy insurance and this is not quoted in the price. Something to take into consideration when price shopping. They spring it on you once the lease is in process and at that point you are already committed. This is the only thing that keep a full five star rating.