Public Storage - Santa Cruz - 2325 Soquel Drive

FABULOUS

Kalani was great! She took care of everything for me! Thank u!

The staff member we worked with was very kind and knowledgeable.

Clean facilities, prompt and efficient service from a kind and knowledgeable worker. Full marks from me.

Easy peasy

Easy on line set up. Clean and was able to find a cart to use!

GOOD STORAGE

Manager Erica is very helpful! Finding the carts a challenge, wish lazy customers would return carts to the entrances same people that never return grocery carts..

Overall good

First impression was that the customer service wasn’t going to be great, I got there early for my appointment and was turned away but when I came back they were friendly and helpful.

EXPECTATION

More than what I expected. Friendly staff, the 5 by 5 was way bigger than I expected.

I had the easiest experience at the...

I had the easiest experience at the Soquel location(2325 Soquel Drive). It was my second time getting a storage unit at this location. Erica has made the process super easy and I feel like I know what to expect.

The initial check-in experience was...

The initial check-in experience was fine. The storage unit was as expected. Utilitarian! But it works. Elevator was painfully slow but stairs would be impossible so patience is more than a virtue, it is a survival necessity here. Managed to secure one of the too few carts, so it was much less painful than it could have been. This location was rather limited for parking space and during my time unloading my uhaul there were issues with oblivious self centered people blocking accesses, and the turnaround. Needs "No Parking" signs in critical areas for those morons.

Need gate fixed

Need to fix gate and secret pad

This was my 1st time ever renting a ...

This was my 1st time ever renting a storage & my experience was Great!! It was easy to book. The ladies in the office ared very knowledgeable & had answers to all my questions.

Clean place

Clean place. Quick check in.

We were in a quick need for storage ...

We were in a quick need for storage space & were able to get the size we needed. The girl in the office was very polite & helpful. Yes, I would recommend them to other people.

Quick and painless sign up. Serena was very concise and patient when I needed to double check information.

Erica is great! She is all about giving her customers excellent customer service. I won't go anywhere else!

Expensive

The storage was far more expensive than I expected at $75 per month for a 5 x 5 area. Also, there was a lack of carts to move my items to the second floor. The staff was wonderful and very helpful.

Erica was professional and personable. She helped us get a great deal on a unit that perfectly fits our needs and exceeded our expectations. We appreciate not being oversold. She was thorough in explaining all fees, due dates and expectations of us. Overall we would return to this location specifically for all our storage needs even if say another location had a cheaper price based on the level of customer service we experienced here.

This place is alright. Its nice and clean for the most part. My only issue is the business hours to access your unit. They close gate access at 10pm. I need more time than that. And if your a little late coming out of building after 10pm they punish you by only letting you in during the office business hours which closes at 5pm which in my case is impossible to come by. I left 15 min after 10pm and they called next day to tell me i that i could only go in my unit during office hours. Because of my Work , that would mean id never get there in those hours. They would have me locked out. I had to beg for another chance... I think they need to make a walk through daily letting all tenants know when its close to closing just as a curtorsy warning. Because there is no clocks inside storage buildings and its hard top keep track of time when you are so busy packing, unpacking, or organizing. I think the punishment for being late exiting the property is harsh. Hopefully they can have more sympathy for peoples differences in schedules that limits the time they have to be on the property. It would be so relieving to actually find a storage place that stays open all hours or to late hours at least. One more thing thats frustrating was the lights inside are motion censored and they do not stay on very long at least where my unit is located and the only way to turn the lights back on is to walk far down the hallway and move in front of the censors. Its a huge inconvenience to not be able to see what you're doing and have to stop working to walk way down the halll over and over again. They need to change that.

Great

Great service

Erica is fantastic. She went above and beyond to make sure our unit was clean for move in. She is extremely personable and friendly. I've seen her give the same kind of attention to other customers. We felt like she was on our side. It would behoove management to give her as much support (and maybe more handcarts?) as possible so she doesn't have to perform her magic single-handedly. I have had bad experiences at other Public Storage locations, in particular with the woman staffing the one on Capitola Extension, but this one across from the flea market on Soquel Drive is great thanks to Erica.

Info provided n an effective efficient manner = the ability to make a timely decision

Excellent customer service reps!