Public Storage - Santa Cruz - 1001 River Street

Clean and safe storage

Convenient locations with excellent customer service.

Great job

It was seamless, from booking a reservation for a storage unit to payment for my unit and moving into my unit. Thank you

Easy to move in

All good. Facility was safe and easy to navigate

Mitch was great

Mitch was great

Great storage

Spacious storage very clean and accommodating

Service was good and professional

Service was good and professional. Halls were very narrow and hard to navigate with large loads. Some hidden prices and generally kind of expensive, but good customer service.

The people who were helping me we're...

The people who were helping me we're just great

Property manager juan cano made it...

Property manager juan cano made it quick and easy to get our unit, thanks

Very friendly and super helpful team at...

Very friendly and super helpful team at the Public Storage in Santa Cruz!! Thanks for all your help!

I would advise those with large items...

I would advise those with large items to take a tape measure to assure the size of the storage unit, including the height of the doors, elevator, and hallways for moving items on wheeled carts. I would also advise to load all materials onto carts, prior to opening the doors, to prevent others from "just slipping in since you already had the door propped open." Too bad I could not use my existing padlock and had to purchase a cylinder lock, that I may only need for a few months.

Awesome

It was fast and easy

The storage rates are good but the place is not very clean. There are lots of people wandering around the parking lot so make sure everything is locked in your car before you go up to your storage locker.

I have been a customer of Public Storage for the last 2 1/2 years. I've gotten to work with many of the employees through the years. Chris is a passionate manager who truly cares for the well being of his customers. He has given much of his time to just checking in on people and making sure they are set. On my last 2 overwhelming and hectic days at Public Storage, I got the pleasure to work with Tracy for the first time. she's actually very helpful and available with providing dollies and carts. when I was freaking out about closing my account & sweeping my unit after, she quickly finished my paperwork & thanked me for wanting to sweep my unit. She was super nice and forgiving of my state, which was all over the place & probably borderline crazy person!! Haha!! If there was anything I could change or request it would be this. When I first opened my storage the business stayed open until 9 PM and that was one of the selling points for me. Because of the location and clientele, they now close 3 hours earlier which has always caused me issues around closing time.

Laura gave me excellent customer service. There was good communication. I recommend this place!

Easy

Easy, friendly staff

Great experience! They're very organized and friendly, and you definitely feel that they know what they're doing. They don't waste any time.

Chris and Samantha were so helpful and professional! If it were me I would give them a fat raise. Seriously. So helpful. Thanks again

Great value

Clean and well organized business with helpful staff made my move easier.

Easy and convenient

Took seconds to compare prices and sizes. I was looking after office hours online and they called me less than 15 minutes after they opened the next day. Would recommend to anyone.

Great Service -helpful staff

Surprisingly, with the location being in a challenging part of town, the service is good and the staff is helpful and friendly. The only downside is when they are shorthanded and that the hours are limited to 6pm, yet for safety reasons, which I'm ok with.