Public Storage - Surprise - 16860 N El Mirage Road

dont know what goes here

Nice facilty. Cat was very helpful with introducing me to the facility, making sure my code worked, and showing me where my storage unit was. He's is a very personable guy.

Hassle free move in

Everything was really easy, input everything online and within a few hours storage was ready for move in. Great price, great facility, clean, easy to use instructions and contact less. Too easy for me, definitely a place to check out!

JC was soo helpful during our cross country move!

JC stayed in contact with me during our cross country move which was like the only sure thing during our move. Very helpful and polite!

Smooth experience

Overall a smooth experience. A few issues with the unit need to be addressed with the facility but overall it’s been great!

Public Storage on El Mirage Rd in Surprise AZ

So I called yesterday right before they closed @ 5pm frantically asking someone 2 call me back asap, so Cat called me back, when they already closed, wow nobody's ever done that before. He was absolutely the best, I examined my situation, & he totally waited for me to arrive after hrs, who does that!!! Only Cat! He's the best, he was so fricken nice & the most helpful person ever, he took the time 2 help me out inna terrible situation!!! Cat u r most awesome!! Ty for being a real & caring person!! I'm so grateful that he helped me, or I would've been up a s**t creek w/a toilet paper paddle

Good experience.

Very nice facility....everything went well!! I especially like to be able to drive in to load and unload.

Wonderful facility and EXCELLENT service

Rod helped us throughout the super easy process of establishing the rental. He was very friendly over the phone. And when we got to the facility he was excellent in showing us around and helping us out. I am impressed with the cleanliness of the facility and Rod was AMAZING.

Easy access in and out to Bell Rd.

Easy access in and out to Bell Rd. Very clean and well organized. Smartphone app allows super easy access entering and exiting the facility.

Smaller Location! But Just What I Need!

This location is definitely smaller. One driveway in/out. My unit was on the 1st floor...and on the end, so it couldn't have been more perfect! I was happy to see that there were plenty of flat carts available for use on the ground floor. The rental process was so easy and online, I did not even have to visit the office. The lock was inside my unit upon arrival. I did have John follow up with me via text to confirm I was able to get in and had no issues. So far...so good!

Super clean and well handled

The workers were kind and the units are extremely clean, process moving in was super smooth!

Awesome place for the overflow

Trying to get my house sold and as an older person i admittedly have too much crap. The staff here are extremely helpful in finding what is right for you

Great professionalism

The front desk assistant was very friendly and made move in easy. Hot summer day air conditioner building was great experience! Clean and good lighting. Best place in town for storage and professional service.

Awesomeness

Your employee, Kayla, was one of the most courteous, kind, helpful, employee I have ever met Your company scored an 100% by hiring her.

Very nice

Very good experience, Lauren was very nice and helpful

Great place!

Easy access and very clean! I would totally recommend to everyone

It's clean and cool being inside and ac

I liked the fact that it's inside clean and has ac so it makes for a nice cool move in or out and don't have to worry about things getting damaged from the arizona heat.

Difficult getting into storage

I've never encountered a situation with any other storage facilities I've been with. My husband was moving our stuff from one place to this place. The code they gave me didn't work. I wasn't with him and the office was closed early. Customer service would not speak with him after 10 minutes on hold. I even called and requested him to be put on account and they said no. I'm not thrilled at this point and I just moved in.

Wonderful customer service

Jo is very helpful and explained everything very well. The facility seems well-designed, with the exception of the keypad to exit the facility. It seems it could be closer to the exit. Otherwise the facility is well laid out.

Good and friendly staff

Staff was very helpful and friendly

Excellent

Everything was really smooth and fast.