Prime Storage - Phoenix E. Indian School Road

Awful

Awful, water damage without notice, recent issue raised rent unannounced, added insurance to bill without notice when we’ve had our own insurance from day One, increase of $33 monthly, NO NOTICE, received notice today in bail effective 4/1. Unsafe feeling If I visit my unit alone, pretty sure at least 2 situations of homeless people using small units as their home. Overall terrible.

Always hard to move

They got right back to me very helpful and amazing customer service

Excellent customer service, clean facility, helpful staff

Prime storage was no-hassle move-in, clean and friendly place. I trust that the place is secure and well- managed.

Great

The acting manager that's there at this time she is awesome and great I really think you guys should acknowledge her she replaced taking over the store as of now Rebecca that no longer is with you I'm sorry but I didn't catch your name but she's there every day working her butt off and has the best service offered

The place is clean but there are management issues.

I was with CUBE STORAGE. I was not informed when they became Prime. Every month I would call to make my payment I was told I had 3 units! I did not I had 1 5 ft. Customer service BECKY kept insisting I had 3 units and needed to pay for them. I gave my name unit #, address, phone She said I can't help you, wrong info! I asked for her boss she refused saying wrong information. I went in person to the mang. office the girl there was great she helped resolve the issue after months of dealing with this. The phone center....I would not recommend using it. My rate was increased after being with them for just a few months like 3 or 4 months. They need to get their act together.

No problems just rents are high

Rates are high other than that place is very clean no problems with anything or anyone!

Would look elsewhere

Would be careful renting here. I started my rental at 295 per month and 6 months later it is now 365. I would look elsewhere.

Not happy!

Since Prime Storage has taken over I have had nothing but trouble and frustration. They immediately raised the price and then tried to insist I use their Insurance. I hand carried my insurance policy to them showing that my policy is MORE than adequate as I live in a large home and property.. the next billing statement they charged for the additional insurance. I called and they said they would credit and it would not happen again. I was never issued a credit and once again have been charged for insurance. We are waiting for our new home to be completed so we can close this sorry experience of storage.

Clean, neat and safe!

Haven't had any problems since Prime Storage took over my Cube Smart Storage location. Still kept immaculate. Office personnel are very helpful and immediately resolve issues that may arise. There's even more push carts available now throughout the facility!!!!

guy with friends and his pitbulls and transients too stay after hours

tenant and his woman and pitbulls treat storage as a hotel staying 3-4 times a week till early morning hours sometimes other cars show up after hours too as they let them in. Ive witnessed them cracking door open a 1/4 of a inch then slide a envolope or stick to trip the door open sensor after hours and now homeless do it also now and trash toilets daily

Pointless price hike

Was happy with the CubeSmart facility but the new owners instituted a fairly dramatic price hike about a year in that was unfounded. Just greedy I suppose. I'm stuck working in another state and can't get back anytime soon, so I guess I just have to suck it up.

The online application is a disaster.

As above it makes it very difficult to manage my account.

Excellent Staff

A very clean and well-managed facility. I made a mess with some bark in the hallway and in the unit when I changed units… The staff wouldn’t hear of me cleaning it up, and insisted they do it themselves. They are very helpful with paperwork, very personable. Great place! 👍

Awesome customer service.

I love this place the staff is very helpful and it's one of the cleanest storages I've ever seen also there's a broom and dustpan hanging for you to use. One of the most important to me is you feel safe and comfortable when you're there no matter the time I would recommend it to anyone.