Prime Storage - Phoenix E. Indian School Road

Very nice very clean

It was an easy process to rent online and no hassle moving in

Horrible experience

Had to had carry all items to 2nd floor and down hallway. (Parkinsons and 81yr-old disabled veteran dad) Missing dolly and carts. Misinformed about type of lock. Bought padlock, needed barrel lock. Office was closed @ 6pm. We had to leave unit unsecured till next morning when we bought barrel lock. BAD AREA. Will not recommend.

Horrible experience

No carts or dolly available. Had to hand carry a truckload, 2nd floor and down hallway. We were told it was a padlock by office. Went to purchase strong padlock, it was a barrel lock. Office had closed, went to 4 places to buy barrel lock, not available. Had to leave without locking up. Unsecured till 7:30 am next day. Horrendous experience. Bought barrel lock @ Ace Hardware next morning when store opened.

Excellent

The employees are very nice and helpful. The facility is always clean.

Great staff

Great Place Great Staff would recommend

So far so good.

Compared to the last one, so far so good.

5 Star customer service!!!

Office staff was very friendly and welcoming!

Kind ad friendly

Staff was kind and very helpful and paperwork was quick and t the point and facility is clean. Overall great company

Easy process.I would recommend to all my families and friends

Representative was very helpful and was able to get me the price that fits my budget.Very friendly listen to what I needed and got me in.Happy customer here😉

Friendly staff and opening the storage room was very quick and easy.

Wish there were more services available for example vending machines and more bathrooms.

Pretty good place for storage

I think that the storage space is really nice for what I was needing. Seems to be well secured and in a decent location. It was very easy to access

Prime storage is great and will provide you with the space you need!

Prime Storage helped us get a unit very easily! They called multiple times to insure our move in date was set and that the price is correct.

Excellent overall compared to others

I reserved and rented 100% online. No trouble at all. Went to see exactly how to get to unit and he thoroughly explain where it was and which elevator was closest. I got my gate code and it didn't work initially. Just a small computer fix and it worked.

Friendly

The staff was very helpful as well as super friendly very clean would recommend this facility to friend and family

GO TEAM

GREAT SERVICE VERY CLEAN UNITS .

All great

Thanks. The storage is super clean, great costumer service 👌

Get a professional manager

Upon going to Prime I was met by a lady named Pam that was very courteous, efficient and professional. I thought surely she was the Manager! Upon meeting the real female manager; I noticed her obvious disdain for an elderly customer that had mental issues. That was after she was done goofing off with a male counter part. I was shown by another customer that this manager went into my storage unit on two different occasions! My unit was paid up to date. There was nothing in that unit illegal or illicit. Persian rugs, speakers etc. being an Army veteran I have had several storage units. I called upper management, and they were very complacent. No problem I moved.

Great safe place to store your belongings

Great customer service clean facility

Great Service

They were kind and accommodating. All my questions were answered and they helped me with all my concerns. I went there and a kind gentleman helped me find my locker and helped me buy a lock. I appreciate the great customer service.

My code did not work after the second time

I could not get into my unit on the second day and my third try because the code was not recognized. It was very frustrating and I had to wait for other people to open the doors so I could get in on their code.