Got Storage Peoria

Misinformed

I was told by the manager that my Harley Davidson would fit in a 5x10 storage locker and that my 12 ft. utility trailer would fit in one of the outdoor parking spaces. The Harley wouldn't even fit through the door! If the space for the trailer had been a back in or pull through space it would have been fine, unfortunately this was not the case. It was an end to end space, (Parallel parking required) with a car at the back of the space and a full sized pickup bed camper at the front. These were so close to either end that it was impossible to maneuver my trailer in between them. Just a little FYI, I am a general contractor with 40 years of backing up and parking all shapes and sizes of trailers. Skill was not the issue. Which brings me to the manager (that lives on site)...... He wasn't there. The young man that was there, was more than helpful and apologetic. He managed to get me a space (for a higher price) that I could park the trailer, with the bike in it, until I could find something more suited to my needs. If I based my rating solely on this young man's assistance, customer service and professionalism, I would give 5 stars! Last, I was, and am, extremely disappointed in the fact that even though my property was only stored for 2 days until I made other arrangements, the manager would not refund the prorated balance of what I had paid!!! His statement when I asked for a refund on the unused time was, "I can't help you there. We only pro-rate the rental price, not refunds." My advice would be to rent elsewhere if at all possible. Robert P. Phoenix, AZ.

Very clean

Quick and affordable! Very friendly staff

Ed was great to work with and got us set up with a unit quickly.

I would recommend this storage location.

Review

Very clean friendly facility with incredible staff as well.

Good sized facility, clean. Highly recommend to other college students.

Ed was great in letting us move in quickly because we were forced off campus with the virus pandemic. Helped us out and was understanding when we didn’t give him the proper information originally (whoops). Nice and close and easy to get too. Great price as well.

Clean, convenient and affordable with great customer service.

After constant price increases at my former storage facility, Got Storage is refreshing. They give 50% off the first 3 full months, are convenient to the W, NW and SW of the Phoenix metro area, and provide some nice “xtras” the big corps feel they don’t need to offer, like a moving truck that you only need to pay gas for. I’m pleased to be doing business with them.

Affordable and easy

Extremely helpful and friendly staff, very affordable and clean. They have a free truck which is super helpful!!

Great facility

Amazing clean facility with very friendly staff!!

Great place

It is a great price since I am limited in funds. Thank you

Best storage place I've ever used

I rented here about a year ago and found them to be accommodating and helpful. Once I was coming into town late and would not be able to arrive before they closed. One call to the office and he allowed me in after hours to unload. Good people here. Very well kept grounds and lockers. Also the price I could find in the area. I strongly recommend them. I've sent friends there and they tell me they are very happy with them. Kind of hard to get into but WELL WORTH A LITTLE DRIVE. I'd give a 10 if I could.

The attendant was understanding and helpful

I am not a resident of Arizona but I was able to secure a rent space without any problems. The place is clean and secure and I would recommend this facility for your storage needs.

Convenient

Easy to get easy and convenient.

I can't say enough GOOD THINGS about this facility

I can't say enough good things about this facility. They have a free truck for the day and just have to pay for gas. The entire property is secure and single level. The office staff Ed May - Manager and Andrea are really friendly and flexible to your needs. The rent is competitive and they have move-in specials that were unbeatable. Check them out!

Simple and efficient!

As a first time renter, I did not know what to expect. The facility manager was friendly and professional making my moving experience easier.

Great place to store

Great customer service and a good location

Only work with Ed

I had an extremely inconvenient experience from the first day. No one was helpful, they would say they would call back and never did. My code for the gate never worked during the 2 months, I had to call multiple times to have them let me in to the storage facility. On the way out the first night I was locked in because the code they gave me did not let me out and I had to wait for the police to arrive. When I was ready to move I sent an email with my frustrations and Ed, the manager, he reached out and was way more helpful than all the other employees I spoke to. He’s the only reason I didn’t give a one star. I still moved out but if I ever went back I would ask to only deal with Ed.

Best experience!

From beginning to end, by far the best experience! Let us use the truck, was,ready when we got there with all paperwork in order. Great customer service!

Convenient location and reasonable prices

Recommend to others looking for storage in Peoria and a quick no hassle movein process.

The best

They were super awesome. They made the whole deal take less than 30 minutes and it didn't drain my checking account. The best so far.

Quick and easy. . . friendly service.

I needed a storage unit immediately and Got Storage was willing to help me get settled in right away. They had friendly customer service and bent over backwards to make my experience there a positive one. Thank you!