Public Storage - Richmond - 1717 Bloom Lane

Great price

Very good storage good price and pleasant staff.

Got the Unit at higher rates

I was highly disappointed to have had a reservation confirmation email. Only to arrive at the facility and learn through the call center that my reservation was cancelled, but the unit was still available. The agent from the call center did assist me with acquiring the same unit but at a higher rates. I was totally disappointed. No on-site assistance until almost 4pm.

Carolyn was nice and professional.

Carolyn was nice and professional. She showed me the unit to make sure it was the size I needed.

Reliable service

Reliable service

It was fast and easy to rent the...

It was fast and easy to rent the storage I needed. I definitely would recommend Public Storage to all my friends.

I had the best experience with Public Storage

I had the best experience with this storage company. Moving from Mississippi and having to make changes several times due to being hospitalized, they were very flexible with my changes. The Young Lady that checked us in was Awsome! Thanks so very much.

Thank you ms. Carolyn for making it easy and simple to rent a storage room for my personal belongings. Her services were efficient and quick.

I've used this facility on two occasions and each time has been wonderful. Working with the property manager has been great and carolyn has been there to answer all of my questions. I will highly recommend public storage for their storage needs.

I had a great experience getting my storage unit with Karla! This is the second time she has helped me out and she has done an amazing job! Karla and the storage unit are exceptional!!

Loved the experience with karla when I got my storage. She is really wonderful and have great customer service skills. Will recommend this location to anyone. Karla is great! Thanks.

Very good

Very good, would love to win a 1000 dollars

Karla was great and friendly, and very efficient and professional. It was a very pleasant experience. She has excellent management skills. I felt blessed to have her assist me.

Great customer service

Ms. Carolyn, who manages the Bloom Lane location, makes sure you have everything you need so i use public storage every time i move. I'd recommend this establishment to anyone. Great Job!

Will do for now

Do not like having to exit my car to enter gate code. One man staff can be inconvenient, late fee/ fees (hey, it happens) are excessive.

Needs better lighting

The motion or sensor lights were defective, making it difficult to see anything.

Above excellent customer service

I am extremely pleased with the personnel Public Storage has at the Richmond, VA location. The manager that helped me was knowledgeable and had great customer service skills. The only thing that I did not like was all the "hidden" fees to start a contract. They advertise $1 pays first month's rent but fail to mention that you will have to pay $18 for a lock, $24 Admin fee, and other bs. After all the charges I ended up paying almost $65. My monthly unit is $75. I pretty much paid almost the full amount for the first month. Please state the costs clearly.

Great deal, great customer service.

I have had nothing but great experiences, everytime Ive got a public storage.

Make it awesome

Please consider lights and cameras 24/7 inside small bins collection, if not already there.

Location is good, very friendly staff and secure area.

The price is very good. I only needed a 5x5 unit, the storage is kept clean and the staff has been very friendly. The down side would be that I didn't like having to purchase another lock that I already had from previously renting from Public Storage. It was shared with me that it comes in the package. It was also not shared with me prior to renting that I needed insurance. I thought I had time. Long story short, it was cheaper but I would have looked into it prior to moving in.