Public Storage - Charlotte - 7828 N Tryon St

It was a quick and easy check in...

It was a quick and easy check in process.

Very satisfied with reservation

Very satisfied with reservation. storage unit and check in process. The representative was very nice and helpful in explaining everything I needed to know. Will definitely recommend to others.

Great Customer Service

Great Customer Service

Everything was a good experience for...

Everything was a good experience for me... Having no problem on leaving my belonging at the storage site...

David was super awesome!!!

David was super awesome!!!

Very nice staff and a nice location

Very nice staff and a nice location. No problems at all and would recommend to anyone!

Enjoyed the customer service

Enjoyed the customer service. Great location and availability of size I needed

Had s great experience. Quita was extremely helpful and professional. I will definitely use this location again

Excellent first experience! Quita was knowledgeable, personable and very helpful. Facility looked clean and well kept. Would highly recommend!

The young lady that helped me was very helpful and nice, she also walked me to the unit for us to look at it together, when she seen that the unit was ready she recommended another unit and walked with me to see if i was happy with where she had to change it to. I would recommend to my family and friends.

Destiny was amazing and helped with everything we needed! Best customer service around! Highly recommend these units!

OUTSTANDING customer service!

OUTSTANDING customer service!

I received wonderful service from the moment I called to inquire renting a space to the actual signing of the contract. The sales associate Quita was exceptional very professional and extremely knowledgeable regarding the space that would best fit my storage needs. I appreciate great service and I would recommend this Public Storage location to friends and family.

Excellent experience

Great customer service

Couldn't be happier!

We were very impressed with this storage facility. It was clean & secure & Gail, the on-site representative was most friendly & helpful. Would highly recommend it anyone.

Location is everything...

Friendly management, clean premises, good security, easy access to storage unit.

Easy, Available, Good Location

Other than the oil stain that was left over in the unit everything is great!!

Robot-like customer service and questionable policies

While I had a excellent experience moving in, I am not at all happy with the move out process and will not be using Public Storage in the future. First, unlike my CubeSmart storage facility, PS does not send out reminder emails and, while ultimately completely my own fault, I was charged a $15 late fee and only notified after the fact that I was late. Why did I bother giving you my email address and phone number if not to receive some kind of notification BEFORE the fee was to be assessed?? Second, when I then inquired about the move OUT policy I was told that a proration was available only until the 7th of the month. No explanation why only until the 7th and no logic from what I can see except to rip me off for 1/2 a month's rent for a unit that will remain empty. Proration is proration and it should not have this seemingly arbitrary cut off. Bottom line I am paying for a service I didn't receive. And don't bother with the "it's in the contract response". No one reads those and it's a cowardly excuse to hide behind.

completely statisfied with the service provided

on site staff was very helpful and courteous

more cameras

You need more cameras that can be seen...also the corridors should be clean mre often.