United Storage Putnam Pike

Great deals at Putnam pike storage unit very happy with our experience!

  Price - 5/5 (Excellent value)

  Time on paperwork - 5/5 (Under 10 minutes)

  Security - 3/5 (Average security)

  Service - 3/5 (Helpful)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

It was quick and information. I have never rented storage before, so I have nothing to compare it to, but for the most part it was clean and the man who helped me was to the point.

  Price - 4/5 (Good value)

  Time on paperwork - 5/5 (Under 10 minutes)

  Security - 3/5 (Average security)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

They will say ANYTHING to get you under contract, then throw you under the bus.
Aside from the below major issue:
Took almost an hour to complete paperwork due to website and printer issues; EVERY single time I went to add stuff to my unit (10+ times) the gates were wide open. I was there multiple times at 3 and 4am and the gate was wide open. Customer service - see below. Pathetic and useless liars. Cleanliness? Whatever.

I wanted to rent a unit to hold items from a tenant who moved out of state & left her items in a home I manage. I asked if we could switch the rental acct into the tenant's name later - yes not a problem!

A few months into the contract, the tenant wanted to do exactly as described above. I again asked United Storage if this would be a problem - nope. I just had to go in and sign some paperwork. I went in, and a different associate tried to have me sign an Abandonment form instead. When I pointed out the error, he told me according to RI laws, we couldn't simply switch the account over to another person unless they were physically present in their office to do so and they can't even discuss the acct with the tenant as her name isn't on the lease. The previous 2x I was told otherwise: "They were incorrect." He apologized and said he would speak to a regional manager to see if US could facilitate an account transfer by having me sign the docs in their office and having the tenant sign her docs in a sister office in the state she now resides...and he'd call me back.

2 weeks later, same rep calls me back asking me to come in and sign an Abandonment form - total change of tune. I told him no. He started telling me I should tell the tenant to look up their sister locations in her state and basically drive around to those facilities and ask if they will witness her signing a lease agreement for the RI storage facility.

I contacted CubeSmart regional managers and received a prompt email back that they'd look into it and take care of it. I followed up a week later, and never received a reply.

  Price - 2/5 (A little steep)

  Time on paperwork - 5/5 (Under 10 minutes)

  Security - 1/5 (Very unsafe)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 3/5 (Average)

Recommended: No

I was unsure as to unit size needed and through the patience of Josh he was able to find the best unit at the best price for me. I was very pleased with the overall experience.

  Price - 4/5 (Good value)

  Time on paperwork - 4/5 (About 15 minutes)

  Security - 3/5 (Average security)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

Everything was ok I think pricing is a bit high facility seems secure and convenient

  Price - 2/5 (Unfair price)

  Time on paperwork - 3/5 (Average)

  Security - 3/5 (Average)

  Service - 3/5 (Average)

  Cleanliness - 3/5 (Average)

Recommended: Yes

Nice young man
The man that works there was so nice. He understood our frustration with the flood in our cellar He help choose just the right size storage space. We had never used storage before but he talked us through the process. It was easy

  Price - 4/5 (Great value)

  Location - 4/5 (Great)

  Security - 5/5 (Very secure)

  Service - 5/5 (Very helpful)

  Cleanliness - 4/5 (Squeaky clean)

Recommended: Yes