(877) 449-1281

Allen Avenue Self Storage

234 N Allen Ave , Pasadena , CA 91106 (877) 449-1281

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  • 5x5

    5' x 5' Storage

    Alarm

    Price is good for the 1st 4 Months!

    Discount Price

    $73.00

    Regular Price

    $92.00
  • 10x5

    10' x 5' Storage

    Alarm

    Price is good for the 1st 4 Months!

    Discount Price

    $109.00

    Regular Price

    $141.00
  • 13x5

    13' x 5' Storage

    Alarm

    Price is good for the 1st 4 Months!

    Discount Price

    $122.00

    Regular Price

    $155.00
  • 8x10

    8' x 10' Storage

    Alarm

    Price is good for the 1st 4 Months!

    Discount Price

    $116.00

    Regular Price

    $150.00
  • 8x10

    8' x 10' Storage

    Alarm

    Price is good for the 1st 4 Months!

    Discount Price

    $142.00

    Regular Price

    $183.00
  • 10x15

    10' x 15' Parking space

    Discount Price

    $139.00
  • 10x15

    10' x 15' Storage

    Alarm

    Price is good for the 1st 3 Months!

    Discount Price

    $160.00

    Regular Price

    $232.00

Operating Hours

Office

Sun 7:00 am - 6:30 pm
Mon 7:00 am - 6:30 pm
Tues 7:00 am - 6:30 pm
Wed 7:00 am - 6:30 pm
Thurs 7:00 am - 6:30 pm
Fri 7:00 am - 6:30 pm
Sat 7:00 am - 6:30 pm

Unit Access

Sun 7:00 am - 7:00 pm
Mon 7:00 am - 7:00 pm
Tues 7:00 am - 7:00 pm
Wed 7:00 am - 7:00 pm
Thurs 7:00 am - 7:00 pm
Fri 7:00 am - 7:00 pm
Sat 7:00 am - 7:00 pm

Features and Amenities

  • Elevator
  • Truck rental
  • Fenced lighted
  • Surveillance
  • Vehicle requires insurance
  • Truck access
  • Egate access
  • Vehicle requires title
  • Handcarts
  • Sells moving supplies
  • Email invoicing available
  • Auto pay available
  • Vehicle must be running
  • Vehicle requires registration
  • Insurance required
  • Insurance available
  • Homeowners or renters insurance available
  • Cash accepted
  • Checks accepted

Additional information

U-Haul truck rentals services. Loading dock with direct access to freight elevator. On-site cart/dolly usage. 24 hr digital video surveillance and individual alarm systems on all units. Business center equipped with Post Mail boxes, complimentary copy, fax and wifi. Longest gate hours/office hours in the area. Outside vehicle storage spaces available.*

Customer Reviews

  • 0 of 5 stars

    Manager Response

    Manager's Response

    Thank you so much for your business and your heart warming review! We are very pleased to hear about your experience, and we look forward to serving you in the future! --- Management

  • 5 of 5 stars

    Javier

    This place is super clean and the staff is amazing great price

    The experience was easy fast and saved me almost half of other near by storage facilities. Wonderful staff, well lit and very clean. I would recommend looking here before you go anywhere else.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Judith

    Very nice, efficient service

    Very organized and pleasant service.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Jihye

    Love it

    Great I would recommend to all my friends

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 0 of 5 stars

    Manager Response

    Manager's Response

    We are happy that we were able to make the moving process a little less hectic for you. We take pride in the cleanliness of our facility!

  • 5 of 5 stars

    Danny

    Everything was great clean great employees

    Everything was great, clean great employees

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Nina

    Very clean and smooth move-in process

    Great experience moving in. Make sure you finish everything by 6:45pm, as you can't use the facility after 6:45pm.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Julia

    Crazy clean, easy access, great size for price.

    Recently relocated from northern NV and need to store all my things until I found a permanent dwelling place. The customer service here from the moment I walked in was fantastic. The loading doc fit my Uhaul like a dream and my unit fit more than I hoped!

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Amy

    Great spot

    The location was great for us and the people were very friendly and there is good security.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Scott

    Car storage

    Very nice staff. Clean facility. Feel very secure leaving my car. Easy access from freeway.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Scott

    Car stoora6

    Very friendly staff. Clean facility. Feel very secure in leaving my car.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Larry

    Easy and friendly

    I needed more room and found it at Allen Storage. Norman the service associate had 8 guests including me and a vendor that delivered water while multitasking all to service us. It was nice see someone want to be of service and with efficiency.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Tracie

    Really happy with this storage facility.

    The front desk was helpful. The discount is fabulous! The facility is clean and safe. They have several carts available for free to assist with moving the stuff in and out. Definitely recommend this facility!!!

     

    Price - 4/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Pat

    All w ent well. Staff very polite and helpful

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Daniel

     

    Price - 3/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    susan

    Safe and clean

    Very safe, clean, well kept facility.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Carmin

    BEST STORAGE FACILITY IN PASADENA!

    I have to say, this is the best storage facility in Pasadena. Its clean, well managed, and the hours are the best, 7am to 7pm. They work around the clock, and they are very prompt. Gated, private code to get in. Roll up doors. I would recommend anyone I know to rent here.

     

    Price - 2/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Gloria Carrier

    Excellent experience overall

    The on-site manager was extremely helpful and made the entire process a pleasant experience.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Allan

    Very positive storage experience.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 3 of 5 stars

    Gudrun

     

    Price - 2/5

     

    Service - 4/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Molly

    Friendly staff, very convenient location, clean, clean!

    We rented in other locations and this place was far superior in terms of cleanliness, brightness of space and cost (especially with the 30% for 6 mo). Easy access of the 210 FWY and the staff was helpful and friendly. Definitely recommend!

     

    Price - 4/5

     

    Service - 4/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Esprit

    beyond satisfied

    The staff was helpful. The security cameras monitors are viewable. The property is very clean. It's hot in the storage portion so don't leave anything that could be damaged. My first visit was perfect.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 3 of 5 stars

    Sandra

    friendly staff

    My first day there was very pleasant due to the guy that helped me out. Very easy to communicate with.

     

    Price - 3/5

     

    Service - 4/5

     

    Cleanliness - 3/5

  • 5 of 5 stars

    Sandra

    Affordable Storage

    Facility is very clean and laid out nicely. Office offers moving extras such as boxes, locks, tape, pads, and dollies. Security code to electronic gate makes access easy.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Salina

    Fantastic People, I would recommend this location on the customer service alone!

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 1 of 5 stars

    Theodore

    Just horrible. They raised the rates by 30%. Evicted people for no good reason and had homeless clients living in their office areas 24/7. Poorly managed and not recommended.

     

    Price - 1/5

     

    Service - 1/5

     

    Cleanliness - 1/5

  • 4 of 5 stars

    Jake

    Over all good experience

     

    Price - 3/5

     

    Service - 3/5

     

    Cleanliness - 4/5

  • 4 of 5 stars

    Ellen Gruber

    Easy process and move in

    All in All with having storage experience from the past, Allen Street Storage has been great so far. The staff is very helpful and friendly and the space clean and spacious. It is working very well for me at this time.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Gerald

    Great Service!

    I rented a space at Allen Avenue self Storage and was fortunate to have Kim Z. assist me with what is a transition in my life to another journey. Kim is, in my opinion, a tremendous asset to this company. She made me feel comfortable and safe with my decision to use this facility. Thank you Kim!

     

    Price - 3/5

     

    Service - 3/5

     

    Cleanliness - 3/5

  • 5 of 5 stars

    Claudia

    Excellent! Kim was incredibly courteous and helpful to refer to Sparefoot to help me with price- needless to say I opted to rent truck here too!

     

    Price - 2/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Britt

    Convenient, easy.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Joyce Osbaldeston

    Excellent Customer Service!!

    As it turned out, I did not need to rent the storage unit at Allen Ave. Self Storage but the customer service I received was outstanding. I always had prompt and courteous service from the staff and even when I initially had to reschedule my unit, the staff was accommodating and easy to work with. I strongly endorse this company. It is hard to find such good customer service these days.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    George Steele

    Couldn't have been better.

    These folks are cool and professional. 5 stars.

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 3/5

  • 4 of 5 stars

    Linda

    Nice people. Easy access. Lots of carts and they'll let you borrow their ladder!

     

    Price - 4/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 4 of 5 stars

    Debbie

    They were also warm and friendly and accommodating.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Elaine

    Great customer service

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Lisa

    Very reasonable after going to 2 public storage locations and searching online for 1 week. This website was the best

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Linda

    Kim & Velma were so warm and they make a great team. The manager Norman, was very helpful and definitely looks out for the customer. KUDOS to all of them.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 4/5

  • 4 of 5 stars

    susan

    Very friendly and helpful. I'm very happy with my choice.

     

    Price - 4/5

     

    Service - 4/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Marissa

    Attentive front office person. Very helpful.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Kris

    Very helpful and fair. A great place!

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    N.M

    They were helpful and friendly.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Julie

    Wonderful! Norman is the BEST!

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Allison

    Great customer service and fair prices

    Hi fiance and I have been "shopping around" for self storage in the Pasadena area for awhile. I am so glad we found Allen Ave Self Storage because the monthly rate if fair, the people are nice, it's secure and clean. What I also love is that they sign for packages, for you. So, if you don't trust your management office at your apartment or mail room at work, just send your packages to Allen Ave Self Storage and they can sign for you and keep it secure until you pick it up. Love that.

     

    Price - 3/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Rnss

    Very pleasant!

     

    Price - 4/5

     

    Service - 4/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Edward

    Great!

     

    Price - 2/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Tina

    This site is great Norman, Alex and Destiney are the best.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Melinda

    This is a fantastic facility! Love the customer service! Love Allen Ave Storage!!

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Lee

    Good Team/Safe

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Marianne

    Employees are excellent always there to help. Good experience here.

     

    Price - 1/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Cassie

    Overall good!

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Diane

    great place,convienent,clean

     

    Price - 2/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Jonathan

    Your team is the best. Had an awesome experience.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Blake

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Chris

    Great! I love Allen Ave Self Storage. Norman is incredibly helpful,polite,and knowledgeable.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Buchelli

    Great Staff-easy access Super Hours

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Christine

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Francisco

     

    Price - 1/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 3 of 5 stars

    Kieran

    After making reservations for 2 days, I arrived to hear that my reservation was for 1 day. Calls had to be made to correct the problem.

     

    Price - 3/5

     

    Service - 2/5

     

    Cleanliness - 2/5

  • 4 of 5 stars

    Karyn

    Terrific! Really nice to work with!

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Ericka

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Sherry

    Paul did an excellent job in getting me setup.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Melanie

    Destiny Spires was knowledgeable and helpful. Transaction only took 2 minutes. :)

     

    Price - 2/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Alina

    Clean, secure and convenient

    I recently moved some of my belongings in to a unit at Allen Avenue Self Storage. I arrived the day before my move to fill out some paperwork. There was some small confusion about cost when I arrived, but this was rapidly resolved. On move in day, I was able to transfer my belongings straight in to the unit I had reserved and everything went very smoothly. I am impressed with the security of this facility - you have a personalised gate code and once this code is entered, it is linked to your storage unit. If someone tries to access your unit when they entered a different gate code, an alarm will be raised. I am confident that my belongings will be safe in this facility. Overall, this was a very positive experience.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Bryan T.

    Great. Very helpful staff. Clean facility. Professional

     

    Price - 2/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 4 of 5 stars

    David

    Norman was very friendly and helpful in the sign-up process and I appreciate the extended access hours.

     

    Price - 2/5

     

    Service - 5/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Steve

    The best I've ever had, and I've used many storage facilities.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Yukiko

    First of all i would say their customer service is very kind and helpful. The facility is very clean and easy to use. I also like there because I never seen other people to use it even though on weekend!

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Robyn C.

    Manager and assistant manager were wonderful. There people are very organized and the facility is clean and kept up.

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

     

    Price - 3/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    D. Chavez

    Very good over all. Helped greatly years ago when unit i was in had roof leakage. Thank you

     

    Price - 3/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 4 of 5 stars

    Bryan T.

    Awesome!

    I would highly recommend this storage space. The staff is wonderful and the areas are very clean. High security and friendly service.

  • 5 of 5 stars

    Gail

    Clean, friendly but business like, order

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Bernadette

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Jose

    Very courteous staff. Great clean and secure facility

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Eve

    Great service all these years - always a smile

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Katherine

    Great very personal and helpful. Facility is clean and my items are safe.

     

    Price - 3/5

     

    Service - 4/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Sharon

    Loved that the staff was super helpfull and friendly.

     

    Price - 4/5

     

    Service - 0/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Kris P.

    Easy in, easy out, helpful staff, clean.

    Quality Excellent This is a great place to keep your stuff! It's clean as a whistle, quiet, and they are always there to help. Lots of helpful goodies available, like dollys you can borrow to schlep stuff from your car to your unit. Signing in was easy, the info was all clear and the staff are friendly and ready to help. Highly recommend!

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Melinda C.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Yvonne

    Make sure you set the bathroom timer "right" or you will be in the dark

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Mike

    Allen Avenue Self Storage

    Wide range of space sizes, facility is clean, well kept, staff is nice & camered security good. They are not the cheapest storage place around, however, if u want your valuables safe & be worry free; this is the place to store them.

     

    Price - 3/5

     

    Service - 4/5

     

    Cleanliness - 4/5

  • 4 of 5 stars

    Regina

    Good - always friendly good access convenient.

     

    Price - 3/5

     

    Service - 3/5

     

    Cleanliness - 3/5

  • 4 of 5 stars

    A. Liu

    Great facility and service

    Rented a small stoarge unit. Place is very clean and the staff is very friendly nad helpful. Easy and convenient access to the unit and facilitiy located in a safe neighborhood.

  • 4 of 5 stars

    Kristin

    The staff were friendly and thorough. I feel very comfortable knowing my goods are stored there, under their care.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Patricia

    Employees were very friendly and extremely helpful.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Francisco G.

    Great Location, Great Customer Service

    Very clean place. Very friendly staff and great customer service. Easy access to your storage. This place has a great secure facility, so I feel safe having my storage here. They give you your own security code to enter to your personal storage facility.

  • 5 of 5 stars

    Yvonne H.

    Always efficient and "friendly"

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 3 of 5 stars

    Alex and J.C. were a pleasure to work with. Unfortunately, everyone hasn't been as helpful.

     

    Price - 2/5

     

    Service - 3/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Bert C.

    Excellent! Great service and security.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    Stanley L.

     

    Price - 2/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Cheria Y.

    Excellent Service!!!

    Our organization has to rent cargo vans on a semi-regular basis and since we found Allen Avenue Self Storage we have been loyal customers! Thanks Allen Ave. You're the best!

  • 4 of 5 stars

    Rocio P.

    Customer Service at it's best.

    I rented a space with Allen Avenue Self Storage back in December 2011. Since then, I've had the pleasure of dealing with a staff that is always pleasant, helpful and knowledgeable of services that will help me. Their spaces are always so clean. Eventhough my space was in the middle of a building and down a corridor I felt very safe. When I finally did vacate my space, I realized in what good condition my things were in. I had the best experience at this rental space. They have monthly discounts and everyone is so nice. I cannot speak enough about what a great experience I had here. Thanks Jaycee.

  • 5 of 5 stars

    Danna Abdel-Khader

    Very friendly service!

    I found the service to be very excellent. They remembered my name each time I came into the office and even brought out water during my move! They state no break-ins for 13 years which is reassuring! Easy access to my unit and good hours 7 days per week. Would recommend!

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Gale H.

    Allen Avenue Storage is convenient, safe, clean, easy. Its exactly what we've needed while under construction at home.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Eric S.

    Awesome customer service

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 0/5

  • 5 of 5 stars

    Jose V.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Andrew L.

     

    Price - 4/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Maria R.

    It has been a wonderful and great experience.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Brent C.

     

    Price - 2/5

     

    Service - 1/5

     

    Cleanliness - 1/5

  • 0 of 5 stars

    Char M

    Good Customer Service; Bad Truck

    I rented a 10’ U-Haul truck from Allen Storage and received great Customer Service. The reps were very polite and friendly, and because I am new to the city and area, they also gave me insight about the area. However, the truck was not so good. Although it operated alright, the truck had a sticky oil spot in the front right corner that we had to cover with cardboard. Also, the rear metal running board (bumper) was bent at about a 45 degree angle on the right side. This made it difficult for us to load and unload the truck. We would have switched trucks but it was the only one of that size available that day and I was under a tight schedule to get my move done. I suggest that the management make the repairs to the truck, which operated very well and was even surprisingly good on gas, however, its condition could cause someone injury or damage to their property.

  • 5 of 5 stars

    Arin

    Customer service was excellent very helpful

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 3/5

  • 5 of 5 stars

    Bob

    Good people work here! Jaycee is always willing to go the extra step to help out.

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 4/5

  • 5 of 5 stars

    Ron

    Always a great attitude and very helpful. Thanks.

     

    Price - 5/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 5 of 5 stars

    Candace

    I like my Sfuff and I like Allen Ave. Self Storage

    Hi my name is Candace, I have been storing my thing here at allen avenue for a couple of years. The people are friendly, the price is right and it's convenient. Things are always clean /organized, the staff always show me respect and are very accommodating .I would recommend allen avenue self storage to any friends or family. I hope this review is helpful because I Do like my Stuff and I Do like Allen Avenue.

  • 5 of 5 stars

    Coridale Jackson

    Excellent Customer Service!!!

    I have been a customer of Allen Avenue Storage for 3 years now. In addition to their amenities and a very secure location, what has kept me working with them for so long is their customer service. Over the years, I have worked specifically with Mr. Jacey and he has been a tremendous blessing for me in my time of transition. Mr. Jacey continues to go above and beyond to assist me each time I enter into the facility. To date, I have used all of their services to include their storage units, mail boxes, U-Haul rentals and their packing supplies. They are conveniently located in the city of Pasadena and they are truly a one-stop-shop for all of your moving and storage needs. I would encourage anyone to just take a moment and swing by. When you do, ask to speak to Mr. Jacey. I know for a fact that you will be greeted with the same attention and care that I continue to receive to this day. Thank you for your continued support and assistance.

  • 5 of 5 stars

    Mike Reyes

    Great Excellent Service

    I've been doing business with Allen S.S. on and off for about 5 years. The first time I used their service was in 2007. The facility is kept clean and the staff has great customer etiquette. I am now using them for a second time and they continue to excel in their services. I would recommend this facility to anyone looking for a storage place. Thank you Allen Storage for making me feel good and welcomed all the time.

  • 5 of 5 stars

    Ericka N

    Great Friendly Customer Service

    I've been a tenant with Allen Avenue Self Storage since May 2009. The service I received was always excellent and professional. I enjoy using their business center. I'm happy to be part of Allen Avenue community storage facility.

  • 0 of 5 stars

    domino

    Friendly, 'you-can-count-us' staff

    There are not enough good things to say about this co. jacey and the crew are courteous, friendly, reliable and some of the most experienced and seasoned customer reps. In the moving truck

  • 5 of 5 stars

    Margaret M. Hernandez

    Dream team at Allen Ave S.S.

    It's no secret the team at AASS offers the BEST product/service in their industry - offered with really genuine customer service. They have a great work ethic and do so much in the community. They're always there to lend a hand, sponsor, donate, and much more. I highly recommend their facility. Thank you AASS for all you do!

  • 5 of 5 stars

    Pete S.

    Superlative Customer Service and Facilities

    I have been renting storage units from Allen Avenue Self Storage since Feb. 2009. From the beginning, I have been very impressed with the level of service I have received. The first night I arrived with my truckload of belongings from Austin, Tx, I was delayed, and my arrival time was an hour after they closed. Robert, the employee on duty that Friday night, graciously waited for me to arrive despite the lateness of the hour. Since then, any problems or questions that have arisen have been dealt with immediately. I especially commend Jacey for his positive and professional attitude in regards to everything and everyone he handles. He and the other staff work very hard to create a welcoming and fun atmosphere, such as decorating the place for the various holidays throughout the year. Not something one would expect to see at a storage facility! I also recommend Allen Ave Storage because of their business center, with free internet access, and printing and fax machines for your use. I can't recommend this storage facility and their staff highly enough.

  • 5 of 5 stars

    T. Barnett

    This Place Is Terrific

    I have been a customer now for 2.5 yrs. The rates are great and the staff is very nice. I have also rented trucks from them on a few occassions and I must say that they have been there for me in my time of need. They go the extra mile; even when there are customers and it goes past business hours, they ensure that your needs are met and never turn anyone away. It's truely been a pleasure doing business with them and I wouldn't consider going any place else. I have referred friends and family to them as well. Oh yeah, I must also mention that they offer excellent discounts. Please see Jacey when you go... He's the Man!!!

  • 4 of 5 stars

    Chip Kohnle

    5 Star Customer Service

    I had a storage unit with Allen Avenue Self Storage for 6 years and was always impressed with the level of service I received from Jacey Weathersby every time he was working. He should be a customer service trainer because he is the epitome of what customer service should be. Having the ability to rent a moving van from this facility makes it very easy and convenient to move in and out of the unit. If you are looking for a clean and secure place to store your belongings in Pasadena, this is the place to go. Be sure to ask for Jacey!

     

    Price - 3/5

     

    Service - 5/5

     

    Cleanliness - 5/5

  • 4 of 5 stars

    April P.

    Good service, long hours

    I've been doing business with Allen Avenue Self Storage for about 2 years now and so far, I have been happy with their services. They provide 3 different services at this location and I have tried all 3 --- they have their storage services (duh), but they are also a U-Haul rental and drop off location and they also have private mailboxes here. Storage Services: Good location and secure facility. When you rent a room, you get your own custom gate code you choose yourself. Call around for prices and they can usually meet the prices with other competitors. I love that they have probably the best hours in the area (7a-7p EVERY day, whereas most locations have shorter hours on the weekends). I have even referred my mother-in-law here, who still rents from them. U-Haul: Their U-Haul sign is not big so it might be hard to see if that's what you're looking for. Just remember: big, red, brick building! Service here is WAAAY better than the U-Haul on Raymond location. When renting a U-Haul here, you are getting Triple A (AAA) service, while at the Raymond location, you get DMV service :-( No long waits and good selection of cars to choose from. Just make sure that when you are returning something you didn't specifically rent from this location, call in advance because they may not have space and can't take it back. That's happened to me before. Private Mailboxes: Been using their PMB services here for a while now and I am happy with it. Prices are good and if you pay in advance (6 months or 1 year), you get like 1-2 months free. If you get big packages from UPS or FedEx, the staff even calls you and lets you know you have a package :-) Staff: They're great! Friendly and helpful. Must give a shout out to the peeps that gives me extra good service -- Jacey and Marie are super nice! The others are new so I don't know much about them.

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