AAA Self Storage - Kernersville - Jag Branch Boulevard

Awesome

Needed on a hurry and Jennifer was awesome to work with! Not many like her left. She went out of her way to make sure your ЁЯШК

Great customer service. Well maintained.

The storage facility is clean, well maintained and the staff was wonderful to work with.

Highly recommended!

We did a lot of research. Loved that a new facility was located so close to us...it is very clean and the prices are very reasonable, especially with the first month free. Jennifer was our customer service person at the facility and she was fantastic. Highly recommended.

Great Service

Friendly service. Unit was clean and climate controlled as advertised.

Lie about first month free

They false advertise about first month being free. They will prorate the day left in a month instead of giving you a complete 30 days. Also have alot of hidden fees like a mandatory renters insurance from $9-11. Even if you already have another renter insurance policy they still will charge you $6. And they they have a $15 administrative fee. Also your storage unit on the third floor has a huge open space at the top with only a few pieces of metal that has been screwed on and looks like it has been previously and easily moved.

Great experience

Awesome deal and seamless experience

Quick and clean

Clean well-lit easy access. Don't like doing reviews

Billing is ridiculously slow to process payments

The facility ks cert clean. My issue is with the processing of payments. If you don’t pay through their online portal, or physically drop a check off it takes 10-15 days to process. This is the only company that takes an additional 2-4 days past the day the money is withdrawn to process online bill payments. For payments due on the 1st, you have to pay by the 15th of the previous month or access is cut off. If you pay ahead they “can’t” send you bill. I have tried to pay a month ahead and then they stop sending statements. Their system for process payments is archaic.

Awesome

Everything was perfect Jennifer sent me perfect directions as to what I needed to do to move in while the office was closed

Easy move in no issues

Everything you expect and more.

Clean.

Jennifer is great to work with. Very knowledgeable and helpful. Place is very clean and accessible.

Set up on line was easy!

Set up was easy! Thank you ЁЯШК

They accommodated my needs meeting my price range

Down sizing and needed a convenient place to pack away 3500 sq ft of furniture and 30 plus years of living, but they were able to accommodate my needs and meet my price range.

Great!

Overall great place, clean and friendly staff!

Great location

The property is clean and convenient. The free truck with my move in was a great benefit!

Awesome Experince

Wonderful experience and would highly recommend

Nicest Facility Yet

Great staff and extremely protected storage! Cleanest and nicest facility I’ve ever used.

Excellent staff and facility

Jennifer and Brittany are fantastic, patient and helpful! Very clean facility!

Quick and easy check-in, only complaint is they need more carts for moving in

Quick and easy check-in, only complaint is they need more carts for moving in. Some people were moving in using moving truck company and they hogged all the carts. You would think a moving company would have their own equipment.

Overall I am very pleased

I moved my items into storage today but could not get the unit to lock; the mechanics of it is messed up. I called the two numbers on the card and was unable to get to anyone so that left some concern. I did just reach out to the number listed on the survey and was able to leave a message so hopefully they’ll be able to fix it and call me back in the morning thanks