CubeSmart Self Storage - Chicago - 4100 W Diversey Ave

Exceptional Storage Experience with CubeSmart – A Customer Service Marvel!

I recently had the pleasure of utilizing CubeSmart's storage facilities, and I am beyond impressed with the seamless setup process and the outstanding assistance provided by their customer service representatives. From the moment I walked into the facility, I was greeted by a clean and well-maintained environment. The CubeSmart team exuded professionalism, making the entire storage setup process effortless and stress-free. The facility was secure, and their state-of-the-art security measures gave me confidence that my belongings were in good hands. What truly set CubeSmart apart, however, was the exceptional customer service I received. The representative I interacted with was not only knowledgeable but also incredibly friendly and patient. They took the time to understand my storage needs and guided me through the available options, ensuring I selected the most suitable unit for my belongings. The representative's attention to detail and willingness to answer all my questions made the entire experience feel personalized. It's evident that CubeSmart values its customers, and their commitment to providing top-notch service truly shines through. Additionally, CubeSmart's online portal and account management system are user-friendly, allowing me to easily access my account information and make payments hassle-free. The convenience of their services, coupled with the outstanding customer support, has made CubeSmart my go-to choice for storage solutions. In conclusion, I highly recommend CubeSmart for anyone in need of reliable and secure storage facilities. Their commitment to customer satisfaction, coupled with a streamlined setup process and a friendly team, makes CubeSmart a standout choice in the storage industry. Thank you, CubeSmart, for making my storage experience truly exceptional!

Great customer service

Clean facility, great customer service and easy booking.

decent rental gets the job done, not much to call home about

this facility didn't share up front that insurance was required on all storage units and I ended up spending around $600 more than I anticipated, very disappointed in the lack of transparency. was also disappointed in the lack of flexibility regarding long-term rental discounts. the unit was clean and came with a cute "swag bag." the facility is way too hot and undergoing renovation. the sales person was efficient, friendly and offered great advice service.

Clean and organized

very clean and organized, customer service was very friendly. would recommend to anyone looking for some extra storage

Anazing

Amazing and very helpful helping with storage

Great

Great and very helpful with my move

Super easy

Within minutes we had all the information we needed and were moving our property in

Great Customer service!

Great Customer service! Hector was nice and friendly.

Okay

It's ok , the cube it's to small and take to much time the elevator to get it

Easy access and competitive pricing

Friendly staff and easy access. The facility is clean and arranging for a unit took almost no time.

Good Experience, need a map

Easy experience. I would just recommend you hand out a map to renters. Space is so large we easily got lost trying to find the storage space.

Would definitely recommend

Great experience so far. The facility is user friendly and staff is very helpful.

Convenient and safe storage

reserved a unit online after shopping around for a close, correctly sized, and affordable storage unit. I came across cube smart and found it to be significantly cheaper. I was able to get a tour the same day before paying and moved in within a few hours of making the reservation. The entire process was super thorough- we were shown where to pull in, how to use the garage doors and elevators, saw the unit, etc. The storage is very safe, clean and temperature controlled. Everything is passcode enabled except the unit itself, which came with three copies of the key. The lock types are specialized and not your average padlock. If someone were to get in with bad intentions, it would be hard to imagine them getting into a unit successfully. Cubesmart also offers insurance thats straightforward and affordable, so I have no worries about by belongings being safe. Highly recommend!

Helpful staff, Great facility, Easy access.

First time using a storage space. Was a seamless process with helpful staff. Definitely a positive experience

Not enough carts

My biggest complaint is they don’t seem to have enough carts for people. I had to wait ~20 minutes to get one, and the person before me waited even longer. Otherwise, the staff was helpful, and it seemed to be clean. It is climate controlled, but the climate is set at a warm 80-85 degrees.

Great experience

It was a great experience for a good price.

Atease

From start to finish very professional and highly respect social distancing requirements.

Great customer service

Easy and willing to spend the extra time with my questions

A++++

Super simple, employees were all very helpful & friendly, facility is clean & not sketchy. Definitely recommend it!

Very clean attentive, nice facility.

Good new facility. The garage was very clean, elevator worked and was definitely temperate controlled