CubeSmart Self Storage - Columbus - 3344 Morse Rd

Your Stuff is NOT Secure Here

Our unit was broken in to while we were out of the country. Site management could not or would not communicate via email and photos. We had to wait until we returned to the US almost two months later to review the condition of our belongings and to try to catalogue what we'd lost. BTW, the value of what we lost was well in excess of the basic $2K of insurance offered. Site management customer service was cold, impersonal and lacking in empathy. We asked for some consideration on the two months of rent for our violated belongings. And we were told simply, "No". Not even making a pretense of going to bat with Corporate on our behalf. The site manager could not be bothered. I believe the facility's "No Contact" method of renting - specifically, of leaving a cylinder lock is a vacant unit - helped the thieves carry on their effort to steal all of our belongings over a course of several weeks. So, we are leaving due to 1.) Poor site security; 2.) Disinterested site management with poor customer service skills; and 3.) A corporate rental policy that allows access to units without having renters identifiable to management.

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Easy access in and out!

Very good customer service from Mike at the front dest! He helped me with the gate codes and new lock system. Happy to be renting a storage space here at CubeSmart!

Nice place

Great location in the Columbus area

Clean storage

Friendly service, clean unit and reasonably priced.

Awesome experience

The experience was quick easy and pleasant.

Excellent Customer Service

The store manager made the process extremely easy at the the 3344 Morse Rd location.

Great facility, easy to get in and out.

Easy to move in, clean and seems very secure.

Great customer service

We reserved online and received a call the day before we moved in to insure we knew the procedures and to make sure we knew they were available to help if we had any questions.

Very clean unit

The gentlemen that helped me was very kind and helpful.

We upgrade it

I have not actually moved in yet . And we have reserved a Truck to move in they was nice to let us Move the date for the truck

Helpful staff, clean dry storage.

I was impressed with the facility, the manager was very helpful and kind and the storage unit was clean and dry. I would recommend CubeSmart.

Great workers

Very clean! Nice employees! Great price!

Excellent location and price for my unit

I had a very pleasant experience when renting my storage unit. Excellent customer service, very patient and polite leasing representatives. I would recommend to any who is looking for the best deals, customer service, and security for units.

Fast-Friendly-Exceptional Price

I found CubeSmart on-line and was told that someone would contact me within 24 hours. Thelma called me back within the hour and I must say she was knowledgeable and let me know everything that I would need to bring to complete the paperwork. The process was seamless. The only reason the signing took longer is because I felt like I was talking to a friend. I’m very happy I chose CubeSmart and would definitely recommend to family and friends. Thanks Thelma

Not close but glad I picked this one

First off Thelma is a wonderful person. And finding someone that is a sweet as she is in a customer service position is rare. Next the grounds and the facility are super clean. I have recommended this facility already to others. I can not speak for all of your locations but this one is a super!

Good price, very clean, appears secure, friendly staff

This was easier than I expected. We found a unit that was big enough for our stuff and cheap enough we can afford it. Thelma was the nicest person. I am very happy with the facility. It isn’t the closest but it won out with everything else.

AMAZING staff and AMAZING prices!

We are so thankful that we found this storage unit and facility! It is saving us over $70 a month, the facility is cleaner, the staff has been amazing and incredibly sweet and kind! I would recommend this facility to ANYONE!

Izzy was superb!

Izzy was superb & patient in the cold!

Great customer service with great price!

Izzy was awesome! I am a first time user of a storage. She made me feel all the way around comfortable with leaving my items within the unit. Acknowledge all my concerns and told friendly hints and tips. I appreciate you!