Storage West - Lake Forest

Customer Reviews

• 0 of 5 stars

  Manager Response

  Manager's Response

  It was a pleasure welcoming you to the Storage West Lake Forest family. If there is anything else you need in the future, don’t hesitate to let us know!

• 5 of 5 stars

  Barbara Wainwright

  Excellent customer Service

  Ace was excellent, very knowledgeable and super helpful. We LOVED that we didn't have to hire a truck to move - they provided us their truck! Our storage unit is inside, so we feel our property is very, very safe there. It was a GREAT experience. Thanks you Ace!

   

  Price - 3/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Hi Luke, It was a pleasure to meet you. Welcome to the Storage West Family here at Lake Forest!

• 5 of 5 stars

  Luke Vanderbloomen

  The text book definition of perfect customer service. Absolutely Fantastic!

  The employees were so amazing to work with. I had went to a public storage a day prior and had the worst experience of my life. At Storage West I have never felt more welcome. The service is amazing and the Unit is fantastic, extremely clean. I would recommend them anyone use them.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Mckenzie

  Facility so CLEAN, office personal SO NICE!

  Very surprised by the customer service at Storage West facility!!!! They were so nice and accommodating!! 100% recommend to anyone looking for cheap storage that is close!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Rick

  Great transaction. Brian & Ace are fantastic people

  I’ve been trying to move in for about 2 months but just too busy. Brian & Ace kept up with the courtesy calls and made it easy for me to get on board. Great working relationship. Fast and painless. Thanks guys.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Robin Lowe

  Best StorageI have ever used!

  Brian was AMAZING! Extremely helpful but also very funny. Had us laughing the whole time! Fantastic customer service. The storage area was spotless. Cleanest storage site I have ever seen and the free truck? Priceless!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Tricia

  These folks helped me out of a jam!

  Long story short the manager (Brian) came in on his day off and cheerfully helped me with a move-in to a small unit I needed due to just too much stuff to move across country. The facility is attractive, modern, well-run and conveniently located and has a helpful staff -- just called and made a payment, they are open on Memorial Day. Yay for Forest West Storage.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Susan Legallee

  Helpful employee-easy

  Wonderful experience. Easy to do.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jill

  Great Customer Service!

  Great customer service. Nice and clean facility. Feel my possessions are safe and secure.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jobi

  Amazing Storage !!

  Very pleasant experience!! I was very satisfied!! They go over and above !!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Teresa

  Great customer service, clean facility

  Bruce helped me and he was very friendly, helpful and professional. The facilities are very clean.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Teresa

  Excellent customer Service

  Bruce helped me. He was very professional, helpful, and friendly.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Teresa

  Excellent Service

  Bruce helped me and he was very helpful and professional.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Mary

  Everything worked out great.

  The facility is clean, the carts were really helpful, and this made moving in an easier experience.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Clay Stevens

  Good Price, Service and very clean

  From Start to finish, everything was great. Helpful staff and easy access1

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Lisa manager very friendly and precise on cost and the rules everything was great

  Beautiful blue eyes every morning perfect for what I needed and very clean

  Manager very friendly and precise on cost and the rules everything was great

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Veronica

  I am very happy with Storage West ,in Lake Forest !

  Storage West is the best storage place that I found ,after looking at three different places !! I am very happy !!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jacob

  Excellent Storage and Customer Service

  Brian was extremely helpful and friendly, and the facility is in great shape. I highly recommend

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jacob

  Excellent Service

  Brian was extremely friendly, helpful, and knowledgeable from the minute I first talked to him. He helped to make getting signed up a smooth and easy process and told me all of the information that I needed to know. The office and premises are very clean and well-maintained. I would highly recommending using Storage West - Lake Forest for your storage needs.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Veronica

  Great place and very profesional attention !!!! Thank you

  After all the other places this one is the best! Thank you

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Jacob

  Exceptional Service

  Brian went above and beyond to help me get setup with a storage unit. He was friendly and informative. The facility is in very nice shape and I'd recommend this storage facility to anyone in the area.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thanks Peter It was my pleasure helping you and meeting you. :) - Brian

• 5 of 5 stars

  peter

  Clean facility. Quick and easy check in.

  Brian is very personalable and got me checked in quickly. The facility is clean and kept up very well.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Denese

  Very professional and helpful

  Brian is amazing. He helped me with my storage rental plus provided me with an amazing young man named Jose that helped me with the actual moving of my possessions into the storage unit. They were very caring and understanding of my needs and will always be a loyal customer to Storage West because of their amazing customer service.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Douglas

  It was a good deal

  They treated me good.and i would recommend this facility

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Anna

  We were very happy with the property and the staff.

  We chose this property because we were able to drive up to our storage and easily move in, We felt we got a fair price for the size of the storage we got.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Kim

  Cleanest and best value storage in the area!

  I'd been shopping around and had visited several sites within Orange County and this location won on all fronts. Great location, easy access, knowledgable and friendly staff, great value and cleanest facility I've ever rented from. A must see when shopping for a quality facility.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Stacy

  Customer service

  What a pleasant experience we had checking into our storage unit. From the very beginning to the end we were treated with great kindness and respect. Every detail was also explained very clearly and concise.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Candi

  Great move-in specials

  We needed a place to put our boat temporarily and Storage West had a good promo that didn't require a minimum time commitment. We appreciate that as we only need short term storage.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Brittany

  Great Hospitality

  Great price for the size I got.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Candi

  Reasonable for boat storage

  Happy to find a place to store our boat temporarily that wasn't $300 a month.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Todd

  Great place very clean and nice.

  The guys were very friendly and helpful.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Rhonda

  The manager was exceptionally nice and accommodating. The unit was clean and the facility is very nice. I loved how they offer a moving truck to you when you move in!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Hi Laurence and Keith! It was very nice to meet you both. We're very happy you chose to store with us. Thanks for the review!

• 5 of 5 stars

  Laurence & Keith

  Great Experience

  We have always been skeptical of storage units, the ones we have driven by look so rundown. Out of a temporary necessity we contacted Storage West. We talked with Brian over the phone, he was so helpful. We toured the facility, spotless! Security cameras everywhere! I highly recommend this facility to everyone!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  James

  Very professional and informative and friendly and easy going at same time

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Luella

  Easy move-in process. Great customer service. Clean unit with light. Very happy!

  SurveyReview

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Roxanne

  It was smooth, quick and easy!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thanks Rhonda! Glad Storage West Lake Forest could be Here For You!!!

• 5 of 5 stars

  RHONDA

  Professional and courteous!

  I relocated to Storage West from another storage facility, who despite my being a long time customer, kept increasing my monthly fees. The facility is well maintained, clean and secure. The staff was friendly, extremely helpful and made my transition very smooth.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Glad we were able to help you out Chase!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you Madison! It's our pleasure to be here for you. :)

• 5 of 5 stars

  Chase Gillmore

  Great experience!

  They were super attentive and really cared about us having a great experience when we moved in. Brian had great customer service and made us feel at home. We needed the truck but forgot to reserve it, but he was kind enough to make sure we got it and even let us return it late! Overall very satisfied with my experience thus far!

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Madison

  the manager Brian was extremely helpful and thorough, making sure i understood everything in the paperwork and answering any and all questions i had

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Miguel

  Outstanding!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thanks Ryan! Glad you had a great experience. Storage West Lake Forest is Here for You! :)

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thank you Gina, and Thanks to Facebook for reuniting old neighbors and schoolmates. Glad you were Happy with us!

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thanks Carolyn! Customer Service is everything to us, It makes us happy to make YOU happy! Glad to have you with us.

• 5 of 5 stars

  Ryan

  Great. Bryan and staff made it so easy to hold, lease, rent and vacate my unit. Definitely recommended to others. Thank you for a great experience.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Jeff

  Manager is the best and clean place, great price.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Gina

  Found this place through Facebook. Glad the manager was there.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Joel

  Friendly, convenient, helpful, smiles.

   

  Price - 3/5

   

  Service - 3/5

   

  Cleanliness - 3/5

  Recommended: yes

• 5 of 5 stars

  Carolyn

  Brian and his team are awesome. They are very customer focused and the facility is well kept.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Brian

  Been a customer for 9 years. Love this company.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  John

  Need a place to store my business. Great hours. My tools are safe. Nice buy.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Bobby

  My things are secure.Place is clean. Manager is nice and trustworthy.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Tom

  Love this place. Love the manager. Love the price.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Brandon

  Had a charity unit, 3 months, moved into the largest unit we pay with donations from community and the manager help us all the time.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Heather

  Need four large units. Brian the manager hooked me up with great prices and locations in a hurry.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Wayne

  I have been a long time customer and have been very pleased with the facility. My only complaint is % of increase.

   

  Price - 2/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Joe

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Thanks for the review Felicia! It's our pleasure to make things as pleasant and easy as possible. We are so glad to hear you had a good experience with us. Thanks again for choosing Storage West Lake Forest!

• 5 of 5 stars

  Felicia

  The manager, Brian, is very professional, helpful and personal! I also rented the free moving truck available at Storage West which made my move- in easy and less expensive than any other facility. I found the whole experience to be excellent...from booking the unit and truck to closing and locking the door on my new spacious storage unit! Thank you Storage West in Lake Forest, Ca.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  So glad to hear your transition was a smooth one, Chris. Thanks so much for the review and for choosing us!

• 5 of 5 stars

  Chris

  Move in went off without a hitch

  Very friendly very helpful move in went smooth

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  mick

  Brian is great!

   

  Price - 2/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Terry

  Great

   

  Price - 2/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  jalal shahravesh

  Excelent Price

  we are happy Rent space in Storage West in lake Forest, Very Clean Space with very secure ,Free use Truck ,Electronic gate access with security code, entering and exit from storage need security code storage very clean and quite with very good security ,excellent value price, Good customer service my paperwork about 20 minutes ready and after 30 minutes, Customer service is very good and helpful office Staff very Friendly and very helpful , we can use free truck ,.We are Happy Rent Space in storage westr,

   

  Price - 5/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Daniel

  Place hase good access and is reasonable. I would definitely recommend. I do wish the hours can be from 6am to at least 8pm summer hours can be extended and winter hour can stay as they are due to natural light availability.

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 3 of 5 stars

  Randal

  All our other storage units had lights inside. It's very dark in these.

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Steven

  So far so good

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Mike

  exceeded expectations

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Kim Caputo

  Storing while in-between houses

  Friendly helpful office staff, beautiful facility, sparkling clean. Security cameras everywhere. Individual units with individual alarms. They put a sticker on your lock so they can tell if anyone has messed with your lock. They have carts to help you move your boxes, nice wide aisles.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes