Silverlake Safe Storage

Accessible

Accessible, clean, great staff.

Good Facility but EXPENSIVE

Silver Lake Storage is in a very busy location being right next to Costco which can be annoying to access your unit. Pricing is ridiculously high compared to other local storage units. Only reason I went for this unit was it was 50% off for the first two months. Otherwise I never would have rented this unit. Units are clean and well secured(unlike other places where you could access other units from Inside yours. Customer Service was good until my friend walked up and then we began to be extremely judged and talked down upon. After the first 2 months are up I will be moving out due to the cost and the rude front desk. Dont judge a book by its cover.

Very helpful and nice to deal with. Great customer service

Great customer service very courteous and helpful.

Helpful and friendly. No blowing smoke!

I appreciate all charges up front. No hint if trying to hide anything. Laura was friendly and very helpful.

Great location for us. Very friendly service

Cross country move from a house to an apartment required storage space. The location is great for us and the staff has been excellent. The price seems steep but it's been a few years since we needed similar storage. The facility could use better lighting - unloading after dark required another car to illuminate the unit.

Great location for us. Very friendly service

Cross country move from a house to an apartment required storage space. The location is great for us and the staff has been excellent. The price seems steep but it's been a few years since we needed similar storage. The facility could use better lighting - unloading after dark required another car to illuminate the unit.

Affordable storage/ convenient location

The staff was very helpful and friendly, quick service.

Sammy is so great at her job. Efficient, friendly, fast, a real pleasure at your front door.

convenient and courteous staff

This place SUCKS now that it has new management & staff

I have had my stuff stored there for over 5 years without problem, but now I have had nothing but problems for the last few months. First they pulled an extra $ 10 out of my bank to make a payment after discussing the amount no less than 5 times! I caught it right away, but it took several weeks of messages before I could get her on the phone again (the other woman didnt know what to do about it) I had no intention of making another payment until that was cleared up - so they CHARGED ME MORE. I wonder what I should charge them for having MY money for the time it took them to refund it? They sure are quick to charge me if I sneeze! And their employees arent too hot at giving the mng. messages.Then they raised my rent AGAIN $30 in just a few months. She again said that she mailed me a notice (I didnt get that mail either) and she says "it wasn't returned to them, neither was the last rent increase letter that I didnt get!) Well I hope they are happy - they just lost 3 long term customers for the sake of a fee here and a fee there ! GO the 3 blocks down the road to the new place - you'll save money and aggrevation! (PS Watch out - they plan on a few more raises from what I hear - Don't bother moving your stuff in, you will have to pay to get it out They are not so helpful then.)

Outstanding

Extremely helpful in getting the paperwork done.

enjoyable, friendly, excellent customer service

Amazing!!!

I have never had such a pleasant, professional, and enjoyable experience, than when I was helped by Phil. I highly recommend this facility. Very pleased,

Great place!

Highly recommended storage facility. I got a great deal on a fairly large unit, and am very pleased.

Amazing

The guy who runs this place is very impressive. Not only did he know exactly the size of facility I needed, he was able to assist me, as well as four other customers at the same time. I was also impressed with his hard work around the property, which I saw while I was moving my items in. It is good to see a manager that cares about how the place is maintained.