Safeguard Self Storage - Ridgewood

Customer Reviews

• 5 of 5 stars

  Deborah

  Amazing help in a clean facility

  I was contacted within minutes of making my reservation. Carlos was very informative and helpful, he answered all my questions and was very reassuring about the safety and cleanliness of the building.The storage unit was very clean and perfect for my needs. Had a very pleasant experience.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Franklin Lee

  Quick and Easy

  It was easy to do the paperwork and get the storage space. The workers were kind. The only downside was timing the free delivery service with my work schedule.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Kathleen

  Clean, Best customer Service and Value for your money

  Maryanna won my business with her awesome customer service. She answered all my questions and reassured any concerns I had about leaving my most prized possessions in storage. The facility in Ridgewood NY is clean, updated and has a vast array of supplies anyone needs for their moving and storage needs. I will definitely feel comfortable using any of Safeguard Self-Storage facilities again and I would highly recommend the Ridgewood location to family and friends.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Kristi

  Clean, friendly staff, great facility

  They were amazingly helpful and the facility is quite clean!! He even stayed 5 minutes late to help me move in which really made my week.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  GREGORY

  professional service

  They really interrogate you to get a locker, they are thorough and overall you feel secure with their service, the price wasn't too bad, there are some other little fees attached.

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  GREGORY

  Excellent and affordable for the time being

  The move in went well be prepared for a lot of ID verification, the people are courteous, and professional, there is only room for two vehicles at a time first come basis other than that I had a pleasant experience.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  GREGORY

  Gteat service smd transition.

  Great and clean facility with reasonable pricing, very strict security, license, picture, social security number, they don't miss a thing.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  dennis

  Very friendly and honest.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Arianna

  the staff was friendly and accommodating, and the facilities were spacious and clean

  I called safeguard for a last minute reservation, and they were nothing but accommodating in making the move an ease. The hours are reasonable for those who work to find time to get there, and the staff are very friendly and informative.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Myiesha

  So far so good

  First day at the facility, had great customer service and the units are clean

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Desiree

  Nice people!

  Thank goodness the people here are super nice. Just moved in yesterday and looking forward to my future visits. The price is good on my 10x10 and the location is convenient, but to me it's all about the people you're dealing with!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Joan

  Very friendly and accommodating

  I received a phone call within 3 minutes of my reservation! When I went to check out the facility, I inquired if I needed a larger room based in availability if they would honor a competitors rate which was lower, and they were happy to accommodate such. Overall a great experience. And the customer service rep., Maryann was awesone!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Tariku

  The customer service is great over the phone as well as in person. The place is surprisingly clean. It might be a new facility.

  The storage unit is extremely clean. It seems like it's a new facility. Location is great. It's close to the L train off Halsey and M train off Seneca. The customer service is wonderful both in person and over the phone. And most importantly, the price is great by New York standards. However, there're a few hidden fees, which kinda sucks! But overall, I had a great experience.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Manuel

  It was fine.

   

  Price - 3/5

   

  Service - 3/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Lisa

  I like the fact that half of my paper work was already done.i was in and out to enjoy the rest of my day.

   

  Price - 4/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  margarita

  I could park my car in the facility that very convenient i have access to a dolye without giving my Driver liscence n they have a garbage can....

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Maggie

  Before choosing Safeguard located in Hancock Queens, I had visited other facilities. The bright lighting, cleanliness of the facilities and the hospitable staff is what captivated my attention. Keep up the great work.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Oliver

   

  Price - 2/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Alexander

  It's great!!!

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Martin

  great service

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Sebrina

  Manager presented the unit very well, very professional and friendly. Gave me reassurance. Excellent at her job.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Anne

  Pleasant, easy, friendly.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Shelissa

  Freindly customer servuce experience. Very informative and detailed. Was sure to answer any questions I had.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Elizabeth

  Pleasant, easy and helpful.

   

  Price - 3/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Tara

  Friendly, courteous and answered all questions.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 5 of 5 stars

  Marlyn

  Superb!!! 10 out of 10

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Rose

  Very friendly and helpful. They took their time explains everything to us.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Manny

  Smooth Move

  After researching area storage facilities, Safeguard offered the best deal for my needs. I reserved my unit and showed up Saturday afternoon. Mgr was very pleasant, professional and attentive. She showed me the storage room, security features and access procedures. Paperwork was done in 15 minutes and I placed my items in storage using their convenient carts. 2 comments I have is that the loading bay can only accommodate 2 vehicles at a time, so you probably want to show up early if you have a lot of stuff to move. It's also not a 24hr facility, so you need to plan your visits if you want to go after work or on weekends. But the place is clean, well-lit and the security cameras / unit monitoring system is reassuring. Overall, I'm very satisfied with my choice.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 4/5

  Recommended: yes

• 5 of 5 stars

  Ivan Petersel

  My belongings never felt safer!

  My belongings feel so safe at this facility. I basically have been renting a room for the last couple of years and met my roommates through online ads. These weren't people that I grew up with and a few of them stole things. Now, I can rest peacefully. My belongings are actually safer there than at my own apartment. I don't keep all of my things there but I do trust this facility to protect my most valuable belongings. Thank you

   

  Price - 4/5

   

  Service - 3/5

   

  Cleanliness - 5/5

  Recommended: yes

• 2 of 5 stars

  Matt

  The manager here is very combative, unhelpful, and is unable to admit mistakes. She did not want to give me the price I agreed to on SpareFoot.com. She does not belong in the customer service field in any way. I am writing a letter to the company about her behavior.

   

  Price - 3/5

   

  Service - 1/5

   

  Cleanliness - 4/5

  Recommended: no

• 3 of 5 stars

  Amanda

  I've had a good experience so far, although 'ground' floor has a set of stairs

   

  Price - 2/5

   

  Service - 3/5

   

  Cleanliness - 4/5

  Recommended: yes

• 4 of 5 stars

  Mayra

  This facility was very well taken care of, the people were kind and helpful and I would recommend it to my family and friends.

   

  Price - 3/5

   

  Service - 4/5

   

  Cleanliness - 4/5

  Recommended: yes

• 0 of 5 stars

  Manager Response

  Manager's Response

  Chris, Thanks for your review of your experience at Safeguard Self Storage. We sincerely appreciate your feedback. Thank you for being part of the Safeguard family!

• 5 of 5 stars

  Chris

  Fabulous!

  I made a reservation online and called to confirm—the person on the phone was helpful and efficient. They showed me the unit I had reserved, then helped me find one that would be even better. Everyone was very friendly, agreeable and helpful. My move went all the more smoothly because of their help and great service.

   

  Price - 5/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes

• 4 of 5 stars

  Hector

  It was great. The paper work was done really quick i was able to move in that day. I did a few prices around the area and this was the best one i could find. Great place. P.S the staff was so friendly and helpful.

   

  Price - 4/5

   

  Service - 5/5

   

  Cleanliness - 5/5

  Recommended: yes